Hearken Success Account Manager
Hearken is looking for a Success Account Manager to contribute to our success team. This growth-mindset oriented person will play a critical role in deepening partner relationships, identifying solutions to problems, and tackling proactive retention strategy while working with customers in multiple sectors including journalism & higher ed. You will be part of a small but mighty team of three who are aligned closely with engineering, and you will report to the Director of Operations.

This position is a USA-based, remote-friendly full time position likely starting in early September 2020. If you haven't seen the full position description position, please start there at: https://www.wearehearken.com/careers
Basic Info
Please share some general information to get started
What's your full name: *
What do you prefer to be called: *
Have a nickname or a name most folks call you by? Feel free to share here!
Please share your pronouns: *
What's the best email to reach you at: *
And a good phone number: *
What city, state or country are you currently based out of? *
Please note: Hearken is a remote company, with hubs in Portland, OR, Denver, CO, Chicago, IL, and Denmark.
Are you currently authorized to work in the United States? *
We currently do not have the option to sponsor visas. If you are not currently authorized to work in the US but interested in joining our team, we suggest you reach out to us at careers@wearehearken.com before filling out this application further.
Writing Section
For the following questions, please keep your answers short; they should be about a paragraph or two in length (seriously!). The purpose of these questions is to get a sense of your personality and perspective, as well as the way you communicate and think. Feel free to interpret questions broadly and be creative.
What excites you most about Hearken and the work we do / make possible? *
If you'd like, please also share what excites you most about working with our customers.
Tell us about a time when you saved an at-risk account in which you identified and solved a key customer challenge before they came to you? *
What is your opinion on and experience with using data and ROI in a strategic customer success setting? *
How do you speak the customer's language, no matter which industry they are in? Please share three brief examples of ways in which you read other people, situations, and identify solutions. *
What experience would you like to highlight for us that could contribute to your strength as a coworker and leader? *
These can be experiences obtained through your professional experience or personal life.
Bonus question: What are your thoughts on how to measure trust? *
A couple more logistical questions:
Our team works remotely and distributed across multiple time zones. Do you have experience working with distributed teams? If yes, please tell us about strategies you've used to do that successfully. If no, please give us an idea of how you would approach this challenge. *
We are looking for someone to start fairly quickly after being hired. If you are selected for this position, how soon could you join the team? *
Things that we’re curious about but won’t influence the strength of your application
How did you hear about this opening? *
Check all that apply
Notes on your selection(s) in the question above:
Do you identify as a member of a population that is underrepresented or marginalized?
This is just to assess whether we’re recruiting and hiring a wide spectrum of candidates. We do not use this to make a judgment on the strength of your application. If you'd like to share more about how you identify, you may use the space below (but it's not required).
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Reminder: After you fill out this application, please send an email with your résumé attached to careers@wearehearken.com with the subject line "Success Account Manager"
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