Order Status, Returns, & RMA's
Thank you for using our form regarding your order from BEC Integrated Solutions. Please fill out the required fields, and we will make contact regarding your request, either by phone or email. Please be sure to provide an accurate email address, North American phone number (+1), and any information related to your order to maximize efficiency.
Please take note of the following:
All returns need to be in original packaging FREE OF ANY MARKINGS, and cannot have been installed. BEC does not issue refunds for used electronics.
All RETURNS received for credit are SUBJECT to a restocking fee. This does not apply to warranty exchanges, if you have paid for an advanced replacement. Advanced replacements carry a flat charge of $39.95 to cover round-trip shipping if you are in immediate need of a replacement.
Shipping costs from the original order are not refunded.
Credits will be applied back to the original payment method used at the time of order. Checks will be sent back to the address listed on the original check.
Return shipping costs are the responsibility of the customer when returning unwanted purchases.
If you have any questions, please email
regarding your request.
Who was your Sales Associate?
Please Provide an Invoice, Quote, or Order #
Order Numbers begin with #1000- | Invoice #'s are anywhere from 4-6 digits | Quote Numbers begin with "BECQ" or "Q00"
What is the nature of your request today?
Request Tracking Number
Received Incorrect Item
Missing Parts / Wires
Warranty Exchange (Standard - All Manufacturers) - Ticket # or RMA # Req'd
Advanced Replacement - Cost of Part + Variable Fee **BEC PARTS ONLY**
Any additional comments?
Please include an explanation into the above request. Remember to provide a part/SKU number, if applicable. Refer to your order confirmation email if unknown. Please leave a valid shipping address if you're anticipating a return shipment. We cannot ship to PO Boxes.
[For Internal Use Only]
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