ARK Survival Ascended Official Server Outage Report

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THIS FORM IS FOR OFFICIAL SERVER REPORTS ONLY.

FOR ARK MOBILE & SWITCH, PLEASE CONTACT SUPPORT AT: support@grovestreetgames.com

IN-GAME ISSUES, BUG REPORTS OR ANY NON-SERVER RELATED ISSUES WILL NOT BE ADDRESSED USING THIS FORM. PLEASE CONTACT CUSTOMER SUPPORT FOR ANY OTHER ISSUES.

NOTE:

Please wait 15 minutes after a server has gone offline before reporting an outage. Most servers will be auto-rebooted within 15 minutes.

Please verify if your server has undergone recent maintenance as it may not appear on the Favorites list using our maintenance list: https://ark.gg/maintenance

Select a server region *

Please specify the platform *

Steam - PC

Playstation 5

Xbox

Windows Store - PC

Game mode *

PVP

PVE

Small Tribes

ARKpocalypse

Modded

SOTF

Please specify the server map *

The Island

Scorched Earth

Svartalfheim

Reverence

Survive The Night

Provide the server number (number only) *

What is your IP (used to diagnose connectivity issues). IP can be found using this tool https://api.ipify.org/ *

How long has the issue been occurring? *

0-30 minutes

31 minutes - 1 hour

1 hour - 3 hours

3 hours+

What is the issue? Not sure which issue type? Click for explanation: https://pastebin.com/9FnWfE6f *

Offline/Down/Crashed

Waiting on Login Lock

Unable to connect (time out, could not retrieve address)

Kicked by BattlEye/Password-Protected

Disconnecting or Kicking

Poor performance/Rubberbanding/High Ping

Transfers disabled/Server not current version

Full Server Reset to Day 1

Incorrect config

Out-of-Date Mod

Additional Info

Please enter your email address (in case we need to contact you about this issue). *

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