UiD & SBASSG: Signpost Training
Swansea is a city of welcome and there are a great number of existing services available to asylum seekers and refugees. It is our aim to connect the people we support with much needed help in their new communities.

With the aim of improving the capacity of individuals/organisations in supporting Asylum Seekers and Refugees in the Swansea area, Unity in Diversity (Swansea 2015) and Swansea Bay Asylum Seeker Support Group invite you to complete the following activity. Participants that demonstrate a clear understanding of appropriate referral routes will receive a certificate of acknowledgement in using effective signposting.

Using our Directory of Services, appropriate referral routes will be identified using example case scenarios. As this is designed to improve our collective capacity participants and organisations that contribute extra information on new/existing services will have specific feedback and acknowledgement for improving the directory as contributors.

This training is provided free of charge and is open to any individual/organisation with an interest in supporting asylum seekers and refugees. Organisations that have a number of staff participating will receive acknowledgement in the form of an ‘Organisation Certificate. It is very important to note that many of the services in our directory support the general population, not just asylum seekers and refugees.

Digital/Printable certificates will be sent to individuals and organisations who have demonstrated effective signposting for asylum seekers and refugees in the Swansea area.


Please find our online Directory of Services and Links here -> www.goo.gl/Jmx1Uk

Let's Start
Please read the example cases and identify effective referral opportunities. Your contribution in providing updated/new services would be of great help.

*Please note that this is not an essay and only short/concise answers are required.

Example Case 1
Mrs S has three children and now has refugee status. She has moved to a council flat and is very confused about paying bills etc. She feels lonely and trapped at home with her very active children. There has been the occasional day when she hasn't been able to eat due to having no money. Where can we send Mrs S for support?
Your answer
Example Case 2
Mr V is a refused asylum seeker and has been 'invisible' to the authorities for at least 8 years in and around various cities in the UK. He has no income and nowhere to live. He relies on hand-outs from strangers for food and money. His situation is more difficult because of alcoholism and his mental and physical health is getting worse. He is at real risk when sleeping on the streets in the winter. Where can Mr. V get support?
Your answer
Example Case 3
Mr. E has been allocated to a house in Morriston, 4 miles from Swansea city centre. He feels very isolated and spends much of his time in his room alone. He is a former lecturer in his home country and is very keen to attend English classes and something in the field of public health. His minimal income is barely enough to cover meals and toiletries so access to opportunities in the city is very limited. He sits at home, inactive and anxious. Where could we signpost Mr. E to?
Your answer
Example Case 4
Mr. S has just obtained refugee status.. He wants to find work and needs help to make a CV. He needs to improve his English to find a job but the local college ESOL courses are full. He needs help understanding an email about a job and also needs to complete an online form but he finds it too difficult. Where could he find help?
Your answer
Example Case 5: Family Reunion
A refugee wants to bring his or her family to the UK now that he or she has leave to remain. • Who might help them with the application? • Where might they go if they do not have any money to pay for an application? • Which other organisation might help with air fares, and also help trace missing family members?
Your answer
Example Case 6: Solicitor says they can’t help - part 1 - Legal Aid
Someone seeking asylum has just been to their solicitor to ask them to deal with their next stage of their case. For example, they want to appeal against a refusal after their Home Office interview, or they have been to court and their case has been rejected by the judge. They don’t have any money. Their solicitor says that they can’t get legal aid for the case and they have no one to help them with money for solicitor’s fees. Where else might they try?
Your answer
Example Case 6: Solicitor says they can’t help - part 2 - No time to go to court with their client
7 - 10 days before someone is booked to appear for an appeal at the tribunal in Newport, their solicitor says that they won’t be able to go to court with them. Who might help?
Your answer
Example Case 7: Destitution
Someone shows you a letter saying that in three weeks’ time their support will be cut off and they will be evicted from their NASS Accommodation. Which organisation might be able to offer a temporary room in someone’s house?
Your answer
Example Case 8: Trauma
Mrs L finds it very difficult to leave her home and is very isolated. She has acute anxiety having experienced very stressful events in her own country. How can Mrs L be helped?
Your answer
Your Details
All information and contact details will be kept strictly confidential.
Full Name:
Please enter your name in the same way you would like to see it on your certificate.
Your answer
Email Address:
Your answer
Contact Telephone Number:
Your answer
Organisation: if applicable
Your answer
Feedback
I now have a better understanding of what services are available for asylum seekers and refugees in the Swansea area.
Strongly Disagree
Strongly Agree
The directory is a useful resource.
Strongly Disagree
Strongly Agree
The training activity is effective.
Strongly Disagree
Strongly Agree
Which versions of the directory would be useful to you?
Required
If you have any suggested updates on existing services or are aware of services that could be added to our directory please provide details here.
Your answer
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