SATISFACTION SURVEY
Dear Client,
We, as Berdan Civata BC, to offer you a better service and more accurate solutions for your requirements, your opinion is very important for us.
So, by taking only 5 minutes, we kindly request you to answer the survey below.
Best regards,
Marketing Department, Berdan Civata BC
If you need further information, please dial +90 324 676 44 90 to contact Murat Hakkibilen or Irem Yigit.

Notes: 1- Very Bad, 2-Bad, 3-Normal, 4-Good, 5- Very Good

Email address *
Your company name *
Your answer
Thank you for taking this survey.
1- Which communication tools do you use most often to reach us? *
Required
2- Can you easily reach our customer representatives via e-mail or telephone? *
Very Bad
Very Good
3. Do our customer representatives fully and accurately understand your expectations? *
Very Bad
Very Good
4- Are your requests answered within a reasonable duration? *
Very Bad
Very Good
5- Do our customer representatives visit you enough? *
Very Bad
Very Good
6- Do our customer representatives inform you regularly about our products / services? *
Very Bad
Very Good
7. Do you think our customer representatives have the goods? *
Very Bad
Very Good
8- Even if the feasibility is negative, are your requests receiving a reply? *
Very Bad
Very Good
9- Is the content of our offers clear and understandable? *
Very Bad
Very Good
10- Do you get easy, fast and accurate information about your orders? *
Very Bad
Very Good
11- What is your opinion about our price policy and our discount applications? *
Very Bad
Very Good
12- How do you find our company's local and global performance? *
Very Bad
Very Good
13- Could you please give us your opinion about our sales department?
Your answer
14- What is your satisfaction to comply with the delivery and delivery dates of your orders? *
Very Bad
Very Good
15- Are you notified when product delivery conditions and delivery dates get changed? *
Very Bad
Very Good
16- What is your satisfaction with the speed of return to technical problems and our cooperation? *
Very Bad
Very Good
17- Does our product portfolio meet your expectations and needs? *
Very Bad
Very Good
18- Does our ability to manufacture your special products meet your expectations and needs? *
Very Bad
Very Good
19- Can we offer you high quality products? *
Very Bad
Very Good
20- What is your satisfaction about after-sales technical service? *
Very Bad
Very Good
21- Can we offer you solution for your complaints? *
Very Bad
Very Good
22- What is your satisfaction about the correction duration for nonconformities? *
Very Bad
Very Good
23- Are you able to get accurate and analytical corrections for quality defections? *
Very Bad
Very Good
24- How do you find our attitude about permanent prevention (non-repetition) against faults? *
Very Bad
Very Good
25- Are you satisfied with our packaging form (layout, labelling, etc.) ? *
Very Bad
Very poor
26- Do the product delivery quantities match with the planned ones? *
Very Bad
Very Good
27- Are you satisfied with the performance of the shipping company? *
Very Bad
Very Good
28- Are you satisfied with the shipping form (palletizing, shrinking)? *
Very Bad
Very Good
29- What is the repetition rate of the shipping mistakes? *
Very Bad
Very Good
30- Do the shipping documents arrive correctly and completely? *
Very Bad
Very Good
31- Are you satisfied with the duration of transportation? *
Very Bad
Very Good
32- Would you recommend our company to others when you evaluate all our services we offer you? *
33- Do you want to work with our company again if you need service? *
34- Do you visit the page www.berdancivata.com.tr to get information about Berdan Civata ? *
35- Please mark the following factors according to their importance for you (Please select no more than 5 criteria and do not repeat the scores)
Extremely important
Fairly important
Important
Somewhat important
Not at all important
Quality
Price policy and payment terms
Comformity of the delivery and delivery dates
After-sales support
Reliability
Communication
36- Do you follow us on any social media platforms? *
If none, you can follow us on any social media platforms by clicking links on each option
Required
37- How can we interact better with you? *
Required
38- Would you like to share your opinion or suggestions about us?
Your answer
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