Please ensure that the information you provide is completely accurate; otherwise, we will not be able to process your refund request. Incorrect information or insufficient credit balance in the account will result in a failed refund, and we will not provide separate notifications. Once the refund is complete, you will receive a confirmation email. Refund requests will be processed within 7 days. (Users who paid through the app store are advised to proceed to the app store for refund requests. This form is only applicable for orders paid via bank card on the web.)