CCX-i Index The Power to put Customer first
Try to reflect what is strong or weak visible behavior you perceive in the Company where you work for.This perception is restricted to the part of the company which can be seen as one (e.g. Business Unit, Division) but is based on more than just your own department. It deals with all parts of the company where you are reliable on for doing your daily work.
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In case of Transformation we are involved in the process in an early stage. Opportunities to provide input are multiple and we feel open to express our feelings, opinions and concerns. *
Very strong visible behavior
Very weak visible behavior
Employees feel that they are encouraged to express critical feedback. Critical behavior is rewarded even more. To Align with the common sense is not what is expected. *
Very strong visible behavior
Very weak visible behavior
There is a Culture where Departments and or Persons take responsibility for mistakes or not realizing Goals. The drive to improve and learn and find root causes is much stronger than blaming people or departments. *
Very strong visible behavior
Very weak visible behavior
To challenge visions, opinions and strategies based on actual and new facts and figures is common behavior. *
Very strong visible behavior
Very weak visible behavior
Information is available, transparant and Fact based.The information that is shared is relevant, complete and to the point. *
Very strong visible behavior
Very weak visible behavior
New Information needed for Change and Decision Making is processed quickly and in an accessible way. *
Very strong visible behavior
Very weak visible behavior
Information reached the right Persons at the Right moment in such a way Changes and Decisions can be made as soon as possible without to much delay and loss in time. It doesn’t necessary follow strict hierarchal rules. *
Very strong visible behavior
Very weak visible behavior
Sharing information in sessions, group meetings , performance reviews is focused on problem solving and fact finding, root causes analysis to explain outcomes with focus on the why and with the priority in answer what to improve. *
Very strong visible behavior
Very weak visible behavior
We don’t Select upfront information. We are open to speak what really is the case no matter what kind of impact it will have or what kind of information it is. *
Very strong visible behavior
Very weak visible behavior
Any suggestions or feedback *
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