COMPANY UPDATE FORM FOR MEDICAL & NON-MEDICAL CLIENTS
Please fill out this form to the best of your ability. If you have any questions, feel free to drop us a line anytime at  (610) 734-2600 or CustomerService@callcenterconnect.com.
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General Office Information
Company Name *
Company Address(es) *
Office Number(s)
Type of Practice (Ex: Internal Medicine, Family Practice, etc)
Inside/Private Line number(s)
Fax number(s)
Be sure to note if you do or do not want the fax number to be given out to callers who request it.
Office Hours
Be sure to include which days and times that office staff will be answering the phones, and what times they will be on service (not including after-hours coverage).
Mondays
Tuesdays
Wednesdays
Thursdays
Fridays
Saturdays
Sundays
Lunch Hours and Instructions
Does your office break for lunch? Between what times? Are there any special requests or instructions that you wish to have us follow during your lunch break? (Ex: Do not put any calls through at lunch.)
Message Recap for the AM
How and when you receive your messages in the morning. Do you wish to use fax? Email? Check in for messages? If using fax or email service, what times would you like a fax sent throughout the day? An unlimited # of scheduled fax/email times can be programmed into our system all for the same price of $10 per month. Please describe below.
After-Hours Greetings

The after-hours greeting is the recording that plays when customers/clients call the office after hours, and when you are on service throughout the day. Is the current recording that is in place now sufficient for your office, or is there anything that we need to change? Please write down exactly what you would like your message to say below:


Office Manager/Emergency Contacts
Who is your office manager? *
Who is the practice manager?
Who would be our point of contact if we have questions about your account?
Phone number for emergency contact?
Who are we to reach if there were a problem reaching the on-call person after hours?
Who is the best person to reach for general questions about your account?
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