At Roo we are dedicated to supporting our customers and making the return process as easy and straight forward as possible. Please fill out the below form to start the return process.
- Items must be returned in their original, unused, unaltered, and unwashed condition, with all tags attached and in the original packaging.
2. Non-Returnable Items
2.1 The following items cannot be returned or exchanged: Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, and any items noted as non-returnable on the product page.
2.2 Free gifts and customized items cannot be returned or exchanged. Additionally, order cancellations for customized items are not supported.
3.0 Quality Check for Returns
3.1 Upon arrival at our warehouse, returned items undergo inspection and/or testing to ensure they meet the return eligibility criteria listed above. Items that pass this quality check will receive a refund. If an item does not meet the criteria, we will reject the return and withhold issuing a refund or credit.
- If a return is rejected, the item will be returned to the original shipping address specified in the order, and a return shipping fee of $7.99 will be offered to send the item back the owner, if applicable. We reserve the right to adjust this fee.
3.2 In certain cases, we may choose, at our discretion, to offer a refund for a rejected return instead of returning the item to you.
3.3 If you receive a damaged or defective item, please contact Roo Customer Service within 24 hours of receipt.
4.0 Return Shipping Fee
4.1 Return shipping costs are the responsibility of the customer.
4.2 Any refunds issued will be for the item amount minus any taxes, fees (including shipping), or other associated costs.