WRS Pretest
Which high school do you attend? *
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Henderson *
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1. Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should
2 points
2. You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
1 point
3. Lacy works at a pharmaceutical company with a very strict anti-drug and alcohol policy which states that no alcohol is to be consumed during work hours. Violation of the policy will result in immediate termination. While at lunch today, Lacy observed several coworkers having beer with their meal. Lacy should
2 points
4. Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
2 points
5. Project tasks have been assigned to individuals. Which action of a team member may hurt the work of the team?
2 points
6. Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?
2 points
7. You must attend an important luncheon for work and dress appropriately. You should wear
2 points
8. We know that how we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of:
2 points
9. You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do?
2 points
10. While waiting on customers, you notice an elderly woman looking at new computers. You should
2 points
11. Why is having cultural diversity on a company’s staff a good idea?
2 points
12. An angry coworker complains about the way you do your job. Your BEST response is to
2 points
13. Shauna works at an advertising agency and recently had a verbal argument with a coworker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict?
2 points
14. During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to
2 points
15. In the graphic below, which personal skill BEST fits into the shaded area of the diagram?
2 points
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16. You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entrée and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation?
2 points
17. At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?
2 points
18. Which of the following phrases is appropriate for a formal greeting during a presentation?
2 points
19. Which sentence is grammatically correct?
2 points
20. You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?
2 points
21. The first step in solving a problem is to:
2 points
22. Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?
2 points
23. Bryce is a welder. Due to budget costs, his company does not supply all of the required personal protective equipment (PPE). Bryce should
2 points
24. Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket, but has not begun to work at his machine.
2 points
25. According to the organizational chart below, Allison P. reports to
2 points
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26. Part of being a civically responsible employee is understanding how the U.S. government operates. The job of the Legislative Branch is to _______ laws.
2 points
27. Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to
2 points
28. If you are interested in a promotion, which of the following is essential?
2 points
29. Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment?
2 points
30. The goals of professional networking are to develop
2 points
31. Which question could violate laws aimed at achieving equal employment opportunities?
2 points
32. When writing resumes, why do employers prefer professional references over personal ones?
2 points
33. At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which one of the following four time-usage categories?
2 points
34. The correct steps to complete an assigned project are
2 points
35. Samuel works at a farm equipment company. Which of the following will help him decide what to do each day?
2 points
36. A salesperson receives 10% commission on his/her total sales. They sell $1,500.00 worth of merchandise. How much commission did he/she receive?
2 points
37. The hourly employees in your department worked a total of 7,350 hours this week. The wage for each person is $10.75 per hour. What is the total payroll for your department this week?
2 points
38. Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and half or 1.5. How much will Maya earn for her 41 hours of work this week?
2 points
39. If you are working with a customer complaint, it is best to communicate with the customer
2 points
40. Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?
2 points
41. The primary internal component of a desktop computer used for information storage is the
2 points
42. An example of a desktop computer operating system is
2 points
43. You work at an accounting company and are furnished with a new tablet computer. After arriving to work, you turn it on and notice it is not functioning properly. This occurs after only one day of using the new tablet. What is the first course of action?
2 points
44. In the table below, to re-order the "Animal" column, you should use the
2 points
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45. Which of the following is NOT a type of web browser?
2 points
46. Social networking websites can reveal a great deal about an individual. What types of items should you avoid putting on your social networking site?
2 points
47. What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet?
2 points
48. Which is the greatest advantage of web-based applications?
2 points
49. In a company meeting, you should have your cell phone on
2 points
50. When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what?
2 points
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