CUSTOMER EXPERIENCE AND SATISFACTION SURVEY ON RAPID KL SERVICES
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Prasarana Malaysia Berhad (Prasarana) drives the transformation of Malaysia’s public transport systems and services in Malaysia. Prasarana, under the Rapid brand name, operates the country’s urban rail and bus services including the LRT, Monorail and MRT rail services, and the Rapid KL, MRT Feeder, Sunway BRT, Rapid Penang and Rapid Kuantan bus services. There are always areas for improvement to ensure that our services remain consistently reliable and trustworthy. Therefore, we greatly appreciate if you could answer this questionnaire to help us identify the areas to be enhanced in order to serve you better.Please tick (/) the most suitable answer choice(s) for each of the items in the questionnaire.We greatly appreciate your time and cooperation. Thank you.Note: Prasarana Malaysia Berhad including Rapid Rail & Rapid Bus staff are not allowed to participate in this survey. *
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