The compliance officer has received an email from the billing and coding manager that an audit was done and the results showed that the organization received 50% more reimbursement than it should have due to a billing error which has resulted in overpayments to the organization. The FIRST action the compliance officer should do is:
Immediately stop all billing activity
Review the audit results
Contact legal about the overpayment error
Begin extrapolating the overpayment amount by the involved payers
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