PHONEBANKER NEED-TO-KNOW QUIZ
Thank you for volunteering to phonebank with Democrats Abroad, and for joining us to learn what you need to start calling. It’s a lot of material, but each element of good calling is critical to helping our members vote. Please take this quiz to check what you’ve learned, and to clarify items you’re not sure of yet. Passing grade: 16 out of 16.
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Email *
Your Name *
Why do we phonebank? *
1 point
When are you supposed to send a text message?
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1 point
Imagine you see “Call Failed” pop up at the top of your screen and the call disconnects. What do you do?
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1 point

When do you mark a call as “Bad Number”?

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1 point
The spouse answers the phone and you leave a message about Vote From Abroad. However, you don’t confirm the email address or find out if the voter needs help. How do you set the call disposition?
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1 point

You hear a voicemail message in a language other than English. What do you do?

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1 point
You’re having a nice call, giving the member the info they need and you can hear a dog in the background. After you hang up, you notice they live a block away from you! Which of the following can you do next?
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1 point
Sometimes there is an alert “NEEDS OK TO EMAIL” in the Member Profile Panel. What do you do?
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1 point
The member has moved or has a new email address. What do you do to update the member’s data?
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1 point
You ask the member if they want follow-up help and they say yes. What do you do?
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1 point
What Survey Questions can you comfortably skip?
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1 point
What do you write in the Notes box after a successful call where the member has already voted and you’ve answered the Survey Questions?
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1 point
Why is there music on Callhub?
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1 point
You have a question about what you should be saying or doing during a call. What do you do?
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1 point
Very infrequently a member might be reluctant to vote because of taxes. How do you handle this?
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1 point
Rarely, a member tells you that they have renounced their US citizenship. What do you do?
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1 point
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