Assessment: Frontline Service Clientele Satisfaction Survey
Dear Students/Clients,

Thank you for taking 5-minute of your time to evaluate the frontline services in our University. Your feedback will be very valuable in improving the quality of our services. Please be honest. Responses will only be reported in the aggregate and your responses will be anonymous.

Again, Salamat.

Please click on the College you belong: *
What year level are you in? *
Please write the academic program/department you belong (ex. BS Architecture, BS Computer Engg): *
Your answer
ASSESSMENT Reliability 1: Willingly assists me in my inquiries *
ASSESSMENT Service Reliability 2: Handles my transaction orderly and smoothly without disruption *
ASSESSMENT Service Reliability 2: Handles my transaction orderly and smoothly without disruption *
ASSESSMENT Service Reliability 3: Follows a clear and consistent procedures which guides me on what to do *
ASSESSMENT Service Reliability 4: Immediately attends to my complaints and/or needs *
ASSESSMENT Service Reliability 5: Quickly remedy any defects in the transaction *
ASSESSMENT Customer Relations 6: Treats me with respect, courtesy *
ASSESSMENT Customer Relations 7: Promptly and completely answers my concerns *
ASSESSMENT Customer Relations 8: Provides direction and guides me *
ASSESSMENT Customer Relations 9: Treats students/clients equally and fairly *
ASSESSMENT Processing Time 10: Procedures for processing do not delay transaction *
ASSESSMENT Processing Time 11: Responds promptly to my needs before personal needs *
ASSESSMENT Processing Time 12: Handles interruption effectively to avoid delayed transaction *
ASSESSMENT Processing Time 13: How long did you wait before being accommodated by the Staff? *
ASSESSMENT Tangibility 14: The waiting area's comfort level provided to client *
ASSESSMENT Tangibility 15: The waiting facility is *
ASSESSMENT Tangibility 16: The Employees/Staff are well-groomed and neatly dressed. *
ASSESSMENT Tangibility 17: How would you rate your over-all experience with our services? *
ASSESSMENT Services 18: Comments, Questions or Concerns
Your answer
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