Rethink Friction Points Survey
After extensive research we have identified more than 20 common friction points or service gaps that can lead to financial crisis and housing instability.

Please rate each friction point from these 3 perspectives
  • Priority - The number of individuals impacted by the friction point
  • Urgency - The extent to which the friction point could damage a client’s life
  • Difficulty - How hard it would be to meaningfully address the friction point
You’ll rate these on a 1 to 10 scale with 1 being the least and 10 being the most weight. 

In addition, there is an optional field to provide general comments for each friction point as well as the opportunity to add and rate friction points not included in our list.

Learn more about the Rethink project here.
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1) Section 8 residents become homeless and lose voucher because of paperwork processing delays

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
2) Lack of housing support (financial assistance/case management) for those on fixed incomes being priced out of their rental units

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
3) Extremely limited rent assistance requires households have  250+ hours of paid work in past 6 months.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
4) Lack of housing navigation tools and resources that can be used by community service providers and their clients (example: a database of available units and/or vetted landlords).

Priority - - The number of individuals impacted by the friction point
Less clients impacted
Mopre clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
5) Lack of trained housing navigators to help community service providers and their clients find and secure housing.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
6) Lack of furniture assistance programs.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
7) Lack of advocacy or legal support for taking on landlords who inappropriately collect application fees.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
8) Lack of advocacy or legal support for taking on landlords who do not maintain safe and healthy units.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
9) Lack of 24/7 day shelters for women or young adults only (who are often fleeing from domestic violence).

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
10) Lack of financial assistance or supportive services for moving or storage units.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
11) Is there another important friction point within the category of housing you'd like to add? 

If so, please name it here.
Rate this additional friction point below.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
12) Lack of utility assistance for those with old (typically high) bills that prevent them from obtaining new housing.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
13) Lack of emergency protocols or programs for utility reconnection during extreme weather.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
14) Limited, lottery-allotted utility assistance.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
15) Is there another important friction point within the category of utilities you'd like to add? 

If so, please name it here.
Rate this additional friction point below.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
16) Monthly bus passes are expensive and hard to acquire.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
17) Most nonprofits and service providers require in-person commitments, but do not help with transportation.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
18) Part-time or short-term work is inconsistent (hours and tenure).

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
19) Lack of childcare options outside of "traditional" work hours (8am - 6pm).

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
20) Lack of emergency childcare options for medical appointments, job interviews, etc.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
21) Is there another important friction point within the category of workforce you'd like to add? 

If so, please name it here.

Rate this additional friction point below.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
22) Lack of access to services for the international community due to language barriers, immigration status, etc.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
23) Lack of access to legal advice and support.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
24) Lack of affordable and qualified cleaning/organizing services to help make homes safer and healthier.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
25) Lack of  food delivery services for those who are homebound or without transportation.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
26) Lack of non-emergency medical transportation services.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
27) Lack of readily available trauma-informed community service providers to accompany someone immediately and compassionately through a crisis.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
28) Is there another important friction point within the category of other you'd like to add? 

If so, please name it here.
Rate this additional friction point below.

Priority - - The number of individuals impacted by the friction point
Less clients impacted
More clients impacted
Clear selection
Urgency - The extent to which the friction point could damage a client’s life
Least Damage
Most damage
Clear selection
Difficulty - How hard it would be to meaningfully address the friction point
Less difficult to address
More difficult to address
Clear selection
Additional comments:
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