Ministry of Industry and Commerce 2025 Fourth Quarter Client Satisfaction Survey
The University of Zimbabwe is undertaking a Client Satisfaction Survey on behalf of the Ministry of Industry and Commerce. The Survey is part of the Ministry’s commitment to delivering high-quality services and achieving the National Vision of creating a prosperous and empowered middle-income society by 2030. Your feedback is invaluable in helping us evaluate their policies, services, and initiatives to identify areas for improvement and ensure they continue to meet the needs of all stakeholders. Please note that participation is anonymous, and your responses will be treated with the utmost confidentiality. The information you provide will be used exclusively for research purposes to inform strategic decision-making and enhance service delivery. We kindly ask for your honest and thoughtful responses, as this will help shape the Ministry's future direction. The survey should take approximately 5 –10 minutes to complete. Thank you for taking the time to share your valuable insights. Your participation is highly appreciated and will contribute significantly to the success of this initiative.
Email *
1.   In which province do you primarily operate or reside when accessing services from the Ministry of Industry and Commerce? *
2.   Age of Respondent *
3. Sex of respondent *
4. Which stakeholder category best describes your relationship or engagement with the Ministry? *
5. For businesses, what category best describes you? Please DO NOT answer this if you are not a business. *
6.  For approximately how long have you been interacting with or receiving services from the Ministry of Industry and Commerce? *
7.  How frequently do you interact with the Ministry for assistance, inquiries, licensing, inspections, or other services? *
8.  Which communication or service access channels do you most commonly use when engaging with the Ministry? *
Required
9.1. How would you evaluate the Ministry’s staff members in terms of professionalism? *
9.2. How would you evaluate the Ministry’s staff members in terms of availability? *
9.3. How would you evaluate the Ministry’s staff members in terms of courtesy? *
9.4. How would you evaluate the Ministry’s staff members in terms of respect and dignity? *
9.5. How would you evaluate the Ministry’s staff members in terms of complaints handling? *
9.6. How would you evaluate the Ministry’s staff members in terms of timeliness of response? *
10.1.   How would you rate the accuracy of information provided by the Ministry regarding its services, procedures, and regulatory requirements?  *
10.2.   How would you rate clarity of explanations provided by the Ministry regarding its services, procedures, and regulatory requirements?  *
10.3.   How would you rate clarity guidance on processes provided by the Ministry regarding its services, procedures, and regulatory requirements?  *
10.4.   How would you rate support on standards and quality provided by the Ministry regarding its services, procedures, and regulatory requirements?  *
11.1. How satisfied are you with the Ministry’s speed for processing requests, documents, licenses, or responding to queries?  *
11.2. How satisfied are you with the Ministry’s adherence to delivery dates for processing requests, documents, licenses, or responding to queries?  *
11.3. How satisfied are you with the Ministry’s ease of access (online and physical) for processing requests, documents, licenses, or responding to queries?  *
12.1.  How satisfied are you with the Ministry’s communication strategies? *
12.2.  How satisfied are you with the Ministry’s website usability? *
12.3.  How satisfied are you with the Ministry’s digital responsiveness? *
12.4.  How satisfied are you with the Ministry’s publications/manuals? *
13.1.    How would you rate the inclusiveness of the Ministry’s stakeholder engagement efforts? *
13.2.    How would you rate the quality of the Ministry’s stakeholder engagement efforts? *
13.3.    How would you rate access to the Ministry’s officials as a stakeholder during engagements? *
13.4.    How would you rate consultation opportunities with the Ministry as a stakeholder? *
14.1.   How relevant do you find the Ministry’s policies, regulations, and compliance requirements in supporting your sector or business operations? *
14.2.   How predictable do you find the Ministry’s policies, regulations, and compliance requirements in supporting your sector or business operations? *
14.3.   How effective do you find the Ministry’s policies, regulations, and compliance requirements in supporting your sector or business operations? *
14.4.   How clear do you find the Ministry’s compliance requirements in supporting your sector or business operations? *
15.1. How would you assess the Ministry’s efforts in promoting competitiveness? *
15.2. How would you assess the Ministry’s efforts in promoting investment? *
15.3. How would you assess the Ministry’s efforts in promoting export development? *
15.4. How would you assess the Ministry’s efforts in promoting consumer protection? *
15.5. How would you assess the Ministry’s efforts in promoting trade measures? *
16.1. Rate the Ministry's import and export licenses service.  *
16.2. Rate the Ministry's reserved sector certificate service.  *
16.3. Rate the Ministry's trade measures and consumer protection service.  *
16.4. Rate the Ministry's Consignment Based Conformity Assessment Programme (CBCA) service.  *
16.5. Rate the Ministry's National Indigenization and Empowerment Fund (NIEF) service.  *
16.6. Rate the Ministry's Standards Development Funds (SDF) service.  *
16.7. Rate the Ministry's Public Finance & Management System service.  *
16.8. Rate the Ministry's Commercial Rent Board (CRB) service.  *
16.9. Rate the Ministry's Commercial E-Services.  *
17.  Which challenges have you experienced when attempting to access the Ministry’s services? (Select all that apply) *
Required
18. Overall, how satisfied are you with the Ministry’s services, support, regulatory guidance, and general service delivery standards?  *
19. To what extent do you feel that the Ministry’s services meet your expectations? *
20.1. Do you think there is a need to improve the Ministry’s overall service performance and stakeholder engagement?
Clear selection
20.2.  If yes 20.1 above, which area(s) do you believe require improvement within the Ministry’s overall service performance and stakeholder engagement? (Select all that apply) *
Required
A copy of your responses will be emailed to the address you provided.
Submit
Clear form
Never submit passwords through Google Forms.
reCAPTCHA
PrivacyTerms
This content is neither created nor endorsed by Google. - Terms of Service - Privacy Policy

Does this form look suspicious? Report

Google Forms