2021 Community Survey
Thank you for taking part in this important survey. The library’s leadership will carefully review your ratings and comments as they work to ensure that the library provides the maximum possible benefit to Rutherford County and its citizens in the years ahead. Your involvement is greatly appreciated.
Which of the following library resources and services have you used in the last 3 years? (Please check all that apply.)
Books for Adults
Books for Children
Books for Young Adults
Books on CD
Business and Work Related Research
Check out DVDs
Check out Kits
Check out Music CDs
Cloud Library Self Service
EBooks / Downloadable audio
Foreign Language Materials
Internet Access Computers
In-house programs for Adults
In-house programs for Children
In-house programs for Young Adults
Large Print Books
Library Sponsored Events outside of Libraries
Library Social Media
Newspaper and Magazines
Personal Research/General Information
REaD Access Program (Student Accounts)
Which library services are most valuable to you?
How do you learn about the library’s programs, resources, and services? (Please check all that apply.)
Word of mouth
Please check the term below that most accurately describes how well the Library’s resources and services meet your needs.
Please list any ways or areas where the services, resources and facilities could be improved.
Please check the term below that most accurately describes the quality of customer service and support provided to you by the Library staff.
Please describe any ways or areas where the Library’s customer support could be improved.
How often do you use the Library’s materials and services? (Please check one.)
2-3 Times per Week
2-3 Times per Month
Which library or libraries do you use most often? (Please check any and all that apply.)
County Library (Callahan Koon Rd)
Mooneyham (Forest City)
Which of the following issues, if any, limit your use of the Library and its resources? (Please check any and all that apply.)
The library hours are inconvenient.
The library doesn’t have what I need.
The library’s locations are not convenient.
The size or layout of the library is a problem.
I don’t enjoy the library’s atmosphere.
I don’t feel safe at the library.
I have computer and Internet access at work or at home.
I get books, videos, etc., elsewhere.
We would welcome any other comments or suggestions you may have.
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