E-government in Europa

E-government is the digital dimension of governments and it is usually a dynamic way through which citizens can pay taxes, can participate to decisions, may pay fines, or book a doctor or check their pension schemes. It has existed for more than 10 years in Europe, and many issues are at stake which make everyday usage a bit more complicated than expected.

So, we would like to explore how e-government and online services are used by different countries in Europe through the European investigation called "Dig-Equal", a project which wants to lead to the creation of a simple online tool to orienteer on e-government adoption and advantages.

To do so, we ask you some simple questions that will be very helpful for the creation of a course and for the development of an immersive web-app that wants to engage adults in exploiting the advantages of e-government.

Gender *

Non-binary

Woman

Man

I prefer not to answer

Education background *

Middle school diploma

High school

VET school

University Bachelor

Master's Degree or PhD

Other:

In the following questions, we are going to ask you some things about e-government. Follow the instructions, it will be easy!

1 = I never do it/I hardly ever do it/ I have no idea/ I am not familiar with the concept / I do not have enough skills / I do not agree with it

5 = I do it very easily any time/ I am very familiar and I do not face any problem / I completely agree with it

In this first question, you are asked about your general relation with e-government and if you are equipped with some of the basic tools provided by your government.

How I access to my e-government services *

1

2

3

4

5

Not available in my country

I know how to navigate the different platforms on online government

I know how to check my taxes online

I know how to develop my digital identity smoothly

I am autonomous when I need to check my online pension schemes

I have my digital signature ready (or other digital tools to interact with the Public Administration)

Maybe you want to add anything else about your relation with the access to e-government services

In this question, you are asked whether you had any time the opportunity to navigate and learn new things online

How I train online *

1

2

3

4

5

I normally look for free online courses to keep myself updated

I think that online platforms do not have great materials

I find it hard to access the online materials as they are too tiny or I cannot click on the buttons

In this question, we'd like to understand whether and how you pay bills online

How I pay online *

1

2

3

4

5

Not available in my country

I know the different systems of e-payment that the public authorities have in our country/region/etc

I find the online system of our local/regional government simple to pay taxes

I normally pay taxes or fines through the online platform online

I have to ask my family acquaintances to deal with online payments

In this question, we ask you whether you are familiar with common online services.

How I book online services *

1

2

3

4

5

Not available in my country

I know how to browse among the different portals for online booking

I am aware of the different risks about e-payments

I am familiar with PayPal or other gateways systems of online payment

I normally ask my younger relatives to pay for online tickets

I find it easy to use QRs that are generated from online portals

How I use the online for my health

How I check my health through online services *

1

2

3

4

5

Not available in my country

I can book online appointments with dedicate health structures

I can access my online screening identity

I can access the medicine results online

I can search for doctors online

Have you ever voted online? Have you ever participated online? This is what we ask for in the following question.

How I participate online *

1

2

3

4

5

Not available in my country

I know that I can contribute with my ideas to government actions

I am familiar with the concept of structured dialogue and online forums

I am familiar with the main portals where structured dialogue can happen

I subscribe to different portals to contribute with my ideas

I find it simple to vote online for referendums/national votations

I know how to activate the digital procedure for online voting

1

2

3

4

5

Not available in my country

I know that I can contribute with my ideas to government actions

I am familiar with the concept of structured dialogue and online forums

I am familiar with the main portals where structured dialogue can happen

I subscribe to different portals to contribute with my ideas

I find it simple to vote online for referendums/national votations

I know how to activate the digital procedure for online voting

What are the everyday situations in which you face more difficulties in accessing to e-government? (you can choose more than one) *

Paying bills and taxes online

Sending digital documents for official acts

Paying with online services to book trains, tickets,

Retrieving the basic information of e-government services

Find valuable online resources to get new things to learn

Online notation or following the decisions of the local/regional government

Other:

Required

Could you please elaborate? *

Now we have some open questions for your work and your activities in digital education

Do you ever discuss e-government issues and tools in your classes? *

Are you familiar with the different general areas of online services that citizens can use? *

How do you reflect on different contexts that regard digital education with your students? *

According to your experience, which are the most challenging contexts faced by the adults in your area? *

THANK YOU SO MUCH FOR YOUR ATTENTION AND YOUR PRECIOUS TIME!

IF YOU WANT TO SHARE YOUR CONTACT, PLEASE DO! IT WILL BE ONLY USED FOR THE PROJECT PURPOSES!