Douglas County Fire Department Customer Service Questionnaire
Douglas County Fire and Emergency Services strives to provide its community with the highest level of service and professionalism.  Your input regarding our performance helps us to meet these goals and we would love to pass along any messages you have for the crews!  
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Please give a brief overview of the services you requested
What message can we pass along to the crew for you?  What did you appreciate about your crew?
What was the address of the emergency?
What type of service did you request?
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Is there a message we can pass along to the 911 dispatcher for you?  
How satisfied are you with the services offered by the 911 dispatcher?
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How would you rate the response time (time it took the ambulance or fire truck to arrive) of the ambulance or fire truck?
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How would you rate the professionalism of the ambulance or fire crew?
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How would you rate the competency of the ambulance or fire crew?
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How would you rate the attitude of the ambulance or fire crew?
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How would you rate the empathy of the ambulance or fire crew towards the patient?
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If family members were on scene, how would you rate the empathy of the ambulance or fire crew towards the family?
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If you were transported to the hospital, was the amount of time it took to be received by the hospital appropriate?
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Overall, how satisfied were you with your experience?
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How many times have you requested our service in the past?
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If you have requested our services in the past, how would you rate your experience compared to previous experiences?
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If you were not satisfied with the services provided, please tell us why.  (If you would like someone from the fire department to call you to discuss your experience, please leave your contact information below.  Your contact information will not be shared).
If applicable, please provide how we can improve upon our services
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