傑出員工選舉 2020– 客戶服務問卷
Apple Storage Outstanding Employee Award 2020 – Customer Service questionnaire
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您的客戶編號/登記電話 Your Customer code/ registered phone number *
你使用中的分店名稱 The name of branch you are using                                                                                                                                                                                           *
你為那一位客戶服務員/熱線服務員填寫此問卷? Name of Customer Service Representative/Hotline Customer Service Representative *
您能感受到他/她的有禮及熱誠。He/she is polite and enthusiastic. *
他/她會耐心聆聽您的需要，為您細心解釋或回答問題。  He/she listens to your need and answer your question patiently.       *
他/她能清楚解釋產品內容和服務流程，及提供合適的建議。He/she introduces/ explains the product/ service clearly and provides the professional advice/ suggestion to you. *
他/她能準確和及時為你辦理所需的手續或查詢。He/she handles your inquiries and required procedures accurately and timely. *
整體而言，您對他/她的專業素質、服務態度感到滿意。 Overall, how satisfied are you with service provided by him/her? *
給他/她意見或鼓勵的訊息: Any advice / encouragement to him/her:
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