As with all iCandy products, extensive testing above and beyond the requirements of safety standards, including user trials were carried out. During the process of formal certification and due diligence, no fault was found with the bumper bar.
Upon notification of a plastic cap missing, further risk assessments were carried out. Quality control checks were increased in production and a 100% inspection was carried out of stock held. Immediate changes to the design and manufacturing process of this component were made. We would like to take this opportunity to request users to carry out a visible check of their product.
If you have carried out a visible check of the product and believe you require a new bumper bar, please complete the form.A serial and batch number is required, and can be found on the frame underneath the basket fabric.