ABOUT THE COMPANY
Based in downtown St. Louis, Pixel Press is a fast-growing technology company building engaging gaming and content creation experiences for elementary students and teachers.
Our flagship product, Bloxels, is the most intuitive platform for creating video games in the classroom. When students build games with Bloxels, they become the writers, artists, designers, and developers of their own interactive stories.
At Pixel Press we…
- Strive to maintain an innovative culture where every team member is contributing to growth and excellence- Put family first but do not shy away from long hours when it is needed- Are open to new platforms and applications and have the ability to maneuver quickly within the field- Demonstrate accountability; own outcomes and results, prioritizes tasks, and consistently strive to set and meet deadlines- Love to have fun but do not tolerate rudeness, cynicism, egos or an uncomfortable work environment
Learn more about our company: http://www.projectpixelpress.com/
ABOUT THE ROLE
Located in St. Louis, we are seeking part-time and full-time individuals to further develop relationships with existing Bloxels customers through direct email, phone and face-to-face communication.
In this role you will act as a customer liaison, providing product/service information, interfacing with new customers seeking product information via email and phone, processing new customer transactions and resolve any emerging problems that they might face. We are looking for individuals who are genuinely excited to help customers, take initiative and go above and beyond to maintain high customer satisfaction.
Opportunities will also be available to travel to interface with our customers face-to-face at promotional events and workshops.
- Manage incoming calls, outbound calls and email inquiries with new and existing customers- Provide timely and solution driven responses to customers- Process new order transactions and payments- Support remote promotional events and workshops (based on your travel flexibility)- When attending event and workshops, generate sales leads that develop into new customers- Identify and assess customers’ needs to achieve satisfaction, always making the extra effort to engage and respond to customer needs- Build sustainable relationships and trust with customer accounts through open and interactive communication- Understand and deliver on sales targets- Keep records of customer interactions- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution- Follow communication procedures, guidelines and policies
- Sales or customer support experience or experience as a client service representative or sales associate- Excellent communication and presentation skills- Familiarity with CRM systems and practices- Ability to adapt & respond to different types of customer personalities- Ability to multi-task, prioritize and manage time effectively- You are quick to ask for help / opinions and do not waste time spinning your wheels- You embrace collaboration, and believe that 2 (or more) heads are better than one- You are a fast learner and adapt to new challenges quickly- You take initiative and are hardworking
Travel may be requested from time to time to support promotional events, workshops and personal development. Your ability to travel will be discussed in detail during the interview process.