Claims Service Center Satisfaction Survey
Hafa Adai!

You are important to us and your thoughts and comments will help us determine how we are doing for you. We hope you will take a few minutes to complete this survey. Please return the completed survey. We appreciate all feedback you can give us.

Kevin Ward
Chief Claims Officer
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Name *
Claims Number *
Adjuster's Name:
Date of Loss:
Claim File No.
1.How well did your claims adjuster perform in the following areas:
1.1 Promptly contacting you after your claim was received *
Poor
Excellent
1.2 Providing professional, courteous service *
Poor
Excellent
1.3 Adequately responding to your questions *
Poor
Excellent
1.4 Did the adjuster explain in detail what is needed and why? *
Poor
Excellent
1.5 Returning phone calls within a 24 hour period *
Poor
Excellent
1.6 Promptly scheduling your inspection/appraisal (if necessary) *
Poor
Excellent
1.7 Was payment made promptly after agreed settlement? *
Poor
Excellent
2. How would you rate our claims service
Poor
Excellent
Clear selection
3. How would you rate the following:
3.1 Professionalism and courtesy
Poor
Excellent
Clear selection
3.2 Quality of service provided
Poor
Excellent
Clear selection
3.3 Communication with our customers
Poor
Excellent
Clear selection
4. Are you likely to recommend Century Insurance to a colleague or friend?
Clear selection
5. If you noted areas of opportunity, how can we make your claim experience better?
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