This survey is about empowering all of us at the club to keep the things focussed and moving with the times. We want to hear from everyone: team players, juniors, parents, coaches, social members, mixins, box players, that's you ! The offer is this : whether you attend the AGM or help out in other ways during the year, we need everyone's constructive feedback, this seems fair right ?
There are just 2 questions on each of the following 6 key areas:- how IMPORTANT is it to you ?- how SATISFIED are you ?
1) COMPETING2) LEARNING 3) FACILITIES4) SUSTAINING5) JOINING6) SOCIALISING
Once we get a good response across the whole demographic, we'll analyse the data and publish it for all members to see. We may even try to influence the LTA to take forward our generalised survey right across the UK. Then clubs could compare results and start to find out out what really makes the very best ones tick.
There may be some immediate actions as a result of the survey. Others may wish to simply reflect on what the data is saying. Either way, it's a pulse check that should allow us to gain real insights into what people are thinking and feeling within the club, and how this changes over time.
Members, I highly recommend this data driven approach to sustaining the club and look forward to sharing the results with you soon.
Ben ReidClub Chairman 2018
GDPRBe assured, all responses are anonymous by design. However if you do identify yourself or others in any responses, we will filter this out. Please be careful and respectful in any free text responses.
Examples include :
> Team Tennis> Club Tournament Tennis> Box League Tennis> Social Tennis
> Group Coaching> Individual Coaching> Coach Facilitated MixIns> Personal Development> Mentoring
-Court Facilities-Clubhouse Facilities-Practice Wall-Car Park-Court Booking System-Reception
> Committee> Communications> Organisation> Volunteering> Contractors> Finance> Administration
Examples include :> Basic Costs> Discount Schemes> Meet and Greet> Initial Orientation> Member Registration
Examples include :> non-tennis activities> non-tennis facilities
If you thought this was a useful process, please could you forward the link to your fellow members, this will really help with response rates.
If you have any other questions or comments you'd like to submit on the survey design, please contact club member John Ridge (survey lead).
Ben Reid (Chair), Terry Baudains (Sec),