Swanmore Tennis Club - 2019 Survey (2mins)
Dear All

This survey is about empowering all of us at the club to keep the things focussed and moving with the times. We want to hear from everyone: team players, juniors, parents, coaches, social members, mixins, box players, that's you ! The offer is this : whether you attend the AGM or help out in other ways during the year, we need everyone's constructive feedback, this seems fair right ?

There are just 2 questions on each of the following 6 key areas:
- how IMPORTANT is it to you ?
- how SATISFIED are you ?

1) COMPETING
2) LEARNING
3) FACILITIES
4) SUSTAINING
5) JOINING
6) SOCIALISING

Once we get a good response across the whole demographic, we'll analyse the data and publish it for all members to see. We may even try to influence the LTA to take forward our generalised survey right across the UK. Then clubs could compare results and start to find out out what really makes the very best ones tick.

There may be some immediate actions as a result of the survey. Others may wish to simply reflect on what the data is saying. Either way, it's a pulse check that should allow us to gain real insights into what people are thinking and feeling within the club, and how this changes over time.

Members, I highly recommend this data driven approach to sustaining the club and look forward to sharing the results with you soon.

Ben Reid
Club Chairman 2018


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The Swanmore Offer
1) COMPETING in tennis
How important and how satisfied are you with opportunities for playing competitive tennis with the club ?

Examples include :

> Team Tennis
> Club Tournament Tennis
> Box League Tennis
> Social Tennis

Your Response
Extremely
Very
Moderately
Slightly
Not at All
IMPORTANCE
SATISFACTION
Any other comments ?
Your answer
2) LEARNING to play better tennis
How important and how satisfied are you with opportunities for learning how to play better tennis with the club ?

Examples include :

> Group Coaching
> Individual Coaching
> Coach Facilitated MixIns
> Personal Development
> Mentoring

Your Response
Extremely
Very
Moderately
Slightly
Not at All
IMPORTANCE
SATISFACTION
Any other comments ?
Your answer
3) FACILITIES at the club
How important and how satisfied are you with the facilities at the club ?

Examples include :

-Court Facilities
-Clubhouse Facilities
-Practice Wall
-Car Park
-Court Booking System
-Reception


Your Response
Extremely
Very
Moderately
Slightly
Not at All
IMPORTANCE
SATISFACTION
Any other comments ?
Your answer
4) SUSTAINING the club
How important and how satisfied are you with how the club sustains itself ?

Examples include :

> Committee
> Communications
> Organisation
> Volunteering
> Contractors
> Finance
> Administration

Your Response
Extremely
Very
Moderately
Slightly
Not at All
IMPORTANCE
SATISFACTION
Any other comments ?
Your answer
5) JOINING the club
How important and how satisfied are you with all matters related to joining the club ?

Examples include :
> Basic Costs
> Discount Schemes
> Meet and Greet
> Initial Orientation
> Member Registration

Your Response
Extremely
Very
Moderately
Slightly
Not at All
IMPORTANCE
SATISFACTION
Any other comments ?
Your answer
6) Socialising within the club
How important and how satisfied are you with opportunities to generally socialise with the club ?

Examples include :
> non-tennis activities
> non-tennis facilities

Your Response
Extremely
Very
Moderately
Slightly
Not at All
IMPORTANCE
SATISFACTION
Any other comments ?
Your answer
ANY OTHER GENERAL COMMENTS ON WHOLE SURVEY ??
Your answer
Lastly A bit about You
Just a small amount of demographic data should really help bring context to the data and allow the club to crystallise good understanding and better decisions.
If you are responding as a parent or guardian, please could you tailor your answers to the child/children in question i.e. if child is female and age 10-14, choose those options etc
Gender
Age Band
THAT'S IT ! You're all done.
Many thanks for taking the time to complete the survey.

If you thought this was a useful process, please could you forward the link to your fellow members, this will really help with response rates.

https://goo.gl/forms/8KUBqqx0UVol2Zb82

If you have any other questions or comments you'd like to submit on the survey design, please contact club member John Ridge (survey lead).

kind rgds

Ben Reid (Chair), Terry Baudains (Sec),

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