While we shall make every effort to provide the best possible service. There may be occasions when people are not happy with the service we provide and therefore we recognise the right of all Service Users, relatives, representatives and members of Care Staff to inform us of any problems or complaints (however small) which will be listened to and acted upon.

We will make every effort to resolve complaints to the complainant’s satisfaction unless the complaint cannot be upheld or is outside our remit or our responsibility.

We are always looking to improve our services and promote a no blame culture. All comments, suggestions or complaints regardless of how small they may appear will be treated seriously and used to improve the service offered.