Peer Review Rubric
Use this rubric to provide your team members with honest feedback. Score each ticket according to the scale below:
5: Exceptional
4: Exceed Expectations
3: Meets Expectations
2: Shows Improvement
1: Learning
Reviewer's Name:
Your answer
Team Member's Name:
Your answer
Correctness (Is your team member's response correct? Did they respond with the correct answer?) *
Professionalism (Did your team member demonstrate good email etiquette? Was their choice of language appropriate?) *
Empathy (Did your team member personalize their response? Did they acknowledge the customer’s feelings?) *
Completeness (Did your team member answer all of the customer’s questions?) *
Do you have any comments for your team member?
Your answer
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