Nalukahvi's Terms of Service
All potential clients are required to read and agree to these Terms of Service (referred to as the TOS from here on) before any project discussion or invoicing take place. Failure to abide by the TOS may result in commission cancellation at the artist’s discretion with the potential for a partial or full refund. Repeated failure to abide by the TOS may result in a refusal of future business.
By commissioning artwork from me and submitting this form, you are affirming that you agree to all terms and conditions listed here, as well as all applicable local laws and international copyright law.
▶ An Introductory Note About Commissions (Required Reading)
Entering into a commission agreement with me means that you will receive art drawn by me, in my style/with my interpretation, to the best of my abilities. Please be aware that I am not a mind reader, and the information you give me to work with (be it visual or written reference) is extremely important!
You are welcome to be as detailed or as vague as you like when it comes to what you want for your commission. Keep in mind that if your details are vague, I will use artistic license and my best judgment.
Be advised that the success of the commission depends not only on me, but also on client ability to clearly explain and describe what it is you wish to have drawn. Reference sheets are a fantastic tool that can remove a lot of guess work and I highly recommend them. I can work from written descriptions, but prefer having them in addition to visuals.
As stated above, you are welcome to be vague or even -request- that I take artistic liberties with the subject. I greatly enjoy having room to be creative. I also welcome commissioners who know exactly what they’re looking for, providing that they understand that I am only human, I cannot read minds, and it is up to them to help me see their vision as they see it.
✱✱✱ Making sure clients receive their art in a reasonable time frame is something I consider to be immensely important. Turn-around time for standard commissions is generally no more than three weeks from the date that the invoice is paid in full. If there will be delays due to unforeseen circumstances, you will be notified directly and I will do my best to provide you a revised completion date. Flexibility in this is greatly appreciated! Medium and Large projects will more often than not have a completion date outside of the two weeks. ✱✱✱
▶ I do not accept $ commissions from persons younger than 18 years of age.
This goes of all commission types and contents.
In the case of DeviantArt, I will still accept point commissions from persons younger than 18 years of age.
▶ All commissions must be paid in full before work begins.*
I accept Paypal primarily. On Deviant Art, I will also (sometimes) accept Points equal to a commissions standard USD Value.
Example: An icon/avatar that is $10 USD would cost 1000 points.
After an invoice is sent, payment is expected within three days unless other arrangements are made. If the payment period lapses, the commission will be considered cancelled. If an invoice is paid after that period, it will be refunded in full.
You will receive an invoice from me at the email address you have supplied on the TOS Agreement form at the bottom of this page.
✱ Commissions with an end cost higher than $100 may be paid in installments, please communicate this prior to invoicing!
▶ Prohibited Subject Matter
Subjects the artist will not draw under any circumstance include the following: underage or underage-appearing characters ¹ performing or participating in acts that are not age appropriate, fetish art, blatant sexual imagery ², copyrighted characters, hateful/prejudiced subject matter ³.
Violence/gore are considered on a case-by-case basis.
The artist will NOT emulate the styling of another artist by request.
Subjects such as cars, other vehicles, modern firearms, and other complex technology are not accepted due to the artist’s current skill level with those subjects.
Mechanical-organic creatures, medieval armor, bladed weapons, middle age technologies, and similar are accepted subjects. If you are in doubt, ask.
✱ The artist reserves the right to decline drawing any subject matter at their discretion.
¹ Underage characters: Any commission in which underage characters appear must also have an age-appropriate theme.
² Images which depict sexual acts will not be available for general commission.
³ As this is a difficult topic to sum up, this will fall under the case-by-case basis exercised for violence/gore subjects. Projects that appear to be intended to cause harm to real persons by any means will be an automatic no from me.
▶ Revision Policy
Revisions are done on a case-by-case basis for smaller items such as con-badges, icons, small bust portraits, and sketches themselves. Acceptable reasons for revisions on small items might include color/marking correction or the addition of missing details (If *I* have forgotten something, let me know and I will revise!). This is included in price quote.
The artist works very quickly. If you wish to see the linework prior to any coloring in order for your commission to be fine tuned, you must request it up front. Otherwise, the artist will assume that all details have been given in the initial discussion and will work accordingly.
Additional sketch revisions to fine-tune a piece will not be charged unless deemed excessive. Revisions are intended to refine or correct a piece, not draw something entirely different. Excessive or additional large-scale revisions will be discussed with the client first; options at that point will include a $10-$25 revision fee or the option of cancelling the commission minus the value of the piece at the time of cancellation. (Please refer to the introductory section of this document, specifically the paragraph about being clear in your commission requests!)
▶ Refund and Cancellation Policy
Refunds are issued when a commission is cancelled. Clients may cancel at anytime.
Commissions cancelled before work begins will be refunded in full (please keep PayPal fees in mind when receiving a refund). If work on a commission has already begun, the client will receive a digital copy of the amount of work completed as well as a partial refund. If a client wishes to cancel a commission once it has reached the final coloring or rendering stage, no refund will be issued.
✤ The artist reserves the right to cancel a commission and issue a refund due to unforeseen circumstances, poor communication, rude or inappropriate behavior, harassment, failure to abide by the TOS, or an inability to communicate in clear English.
▶ Additional Information for Clients
▶ Any discussions of commission work will be conducted over email, or the Note System on DeviantArt. The artist will not discuss work via instant messengers (including tumblr messenger, as it is unreliable), forums, blogs, or over the phone. Please do not contact me expecting a sound-boarding session about a commission idea - this takes away from work time for me and I’m not available to bounce ideas off of. A couple of quick questions are okay, but that should be the extent.
▶ The artist wishes to be warm and welcoming to clients; this does not mean however that the artist is available for casual chat. Commissions are a business transaction and should politely be treated as such. (I have large amounts of gratitude for this understanding; it makes the commission go by smoothly and quickly without interruptions).
▶ ✤ Deadlines should be discussed with the artist prior to payment, otherwise it will be assumed that the usual turn-around time for a standard commission is acceptable. (I do my best to work in a timely fashion, but if the piece is due for a particular occasion I must know in advance. Also let me know if I should refrain from posting until a certain date, if the art is meant to be a gift for someone else!) Clients can expect to receive their completed pieces within two weeks of payment received for standard commissions. Medium to Large projects may require extra time based on detail; if your project counts as either medium or large you will be notified prior to the invoicing process.
▶ The artist retains full rights to the artwork itself; the client owns the original (in the case of traditional works) and the characters depicted. The client has permission to use the image for personal icons, banners, and wallpapers. They may not use it in any commercial fashion. Clients may also create prints for their own private use of a digital work. The artist may in the future use the client’s art to advertise her own work and may use rejected sketches for future work. (My work is protected by copyright with all rights reserved.)
▶ The client must provide clear and concise reference images and/or descriptions of any characters to be depicted as well as a concise description of their commission idea if artistic liberty is unwanted. If a client tells the artist to have free reign and be creative, the artist will do exactly that! If this section seems redundant from the introduction, it is because the artist wishes for the importance of this particular point to be quite clear.
▶ Price quotes are exactly that: quotes. Prices may go up or down depending on complexity of a character, background, pose, or idea. You are not obligated to purchase from me once you have a quote. Likewise, prices can and will undergo revisions and will be reflected in the guide. If a commission type’s price changes and you already have a slot of that type currently on my to do list, you will not be expected to pay the difference.
▶ Be advised: you are paying for labor and a high-resolution copy of the finished product. You are not purchasing the copyright to the finished product. You are not purchasing the rights to edit or deface the finished product. If you wish to make edits, yourself, to the finished product, it is required that you contact me with the request before doing so. It is not okay to deface my works or to repost them without credits or with the watermark removed.
▶ Finished work may be re-posted to your (the commissioner’s) personal galleries or sites providing proper credit is clearly listed. Links back to the original posting of the commission are HIGHLY appreciated. Reposting of my works is not permitted on the following sites: Pinterest, SoFurry. Please do not post my work there, if you have, please remove it.
▶ The artist reserves the right to decline or refuse commission requests for any reason.
▶ Work on your project will occur during live streaming hours on Twitch.tv (providing that the subject matter does not violate the site's content policies). This is up to artist discretion; however, if you feel strongly about your project not being streamed, you must indicate so in the last section of this form. Please note that by doing so, the turnaround time of your project will likely exceed the standard two-week time period from payment received to project completion.
▶ Please enter your name as it appears on Paypal.
▶ Paypal Email Address for Invoicing
▶ Username & Site (if you would be liked to tagged when this commission is posted!)
▶ By submitting this form, you are stating that you agree to my terms of service, as well as any applicable local laws, and international copyright laws. *
I hereby acknowledge that I have read and will abide by the terms of service this form is attached to, applicable local laws, and international copyright laws.
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