Hillcrest IT Helpdesk 
This form must be used to request IT services such as technical support, IT moves, upgrades, software installations and any other IT related matter.
Please login with your DOE email and password. The IT team is looking forward to serve you in a timely manner.
Email *
Do you need to change your password or cant Log-in?
Please call (718)-935-5100
Do you need GOOGLE CLASSROOM support?
Please do not submit this request, instead
Please contact  MPulgar@schools.nyc.gov , Call Ext: 2880 or (718)-935-5100
Do you need Copy Machine Support? (ex. Toshiba Copier) 
Please do not submit this request, instead
Please contact Nancy: NKotov@schools.nyc.gov or Sabab: SAnim14@schools.nyc.gov
Did your room lose power? Electrical / Power Outage? Lights went out?
Please do not submit this request, instead
Please contact: Hillcrest Custodial Staff 
What do you need help with?
 *
Is your Printer Ink Low or Empty?
If your printer ink is low, please ensure it is empty. 

Please only submit a request for ink once the cartridge is empty. 

Sometimes the printer will display a "low ink" message but there are still prints remaining, if necessary click "Continue" on printer panel screen until cartridge displays as empty. 

This will ensure we are not wasting cartridges that still have an abundance of ink remaining (sometimes more than 2,000 prints left)
Printer Ink cartridge / Imaging Unit number ( EG: 58D1H00)  *
What is the printer model if you need ink (ex. MX432)
Enter the Room # (ex. 480A, MAIN)
 *
Briefly describe the problem:
 *
A copy of your responses will be emailed to .
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