Book Grocer Online Help Form
Please let us know what problem you're experiencing. Each section has some suggestions and a way to let us know if you still need help. We aim to respond within 24 hours, Mon-Fri. Response times over the weekend may be slightly longer.
If you do not have an email address simply put a dummy address (eg
) and ensure you have correctly entered your phone number.
Contact phone number if you would like a callback
What problem are you experiencing?
Choose from the below, which will take you to a couple of possible solutions. If you choose Other, please describe the problem then click Submit and we'll get back to you.
1. Can't log in to website or I need to reset my password
2. Problem with discount or promotion code, Loyalty Dollars, Rewards voucher or Gift Card
3. Problem checking out including shipping address, Captcha
4. Did not receive confirmation email when paying with Paypal
5. I want to make a change to my order or there is a problem with my order
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