Return Request Form

It’s no secret that we love every item on our website – but we also understand that returns need to be made occasionally! We do have restrictions on returns, you can refer to our refund policy here: Refund Policy. 

Please fill out the form below, our returns department will get back to you in 2-3 business days to confirm the eligibility of your request. 

Connectez-vous à Google pour enregistrer votre progression. En savoir plus
Customer Name *
Email 
 *
Phone number
 *
Order Number *
Date Received/Picked Up *
JJ
/
MM
/
YYYY
Do you have all original packaging, spec sheets, instructions and paperwork? *
Is anything missing from the box *
Catalogue number
SKU
Quantity
 *
Has the box been opened? *
Have the wires/chains/rods been cut or modified? *
Has the product been installed? *
Are looking for something else?
Effacer la sélection
Preferred Resolution *
Obligatoire
If exchange, for which product?
Would you like to be contacted by a design consultant? *
Return Reason *

We will contact you as soon as possible with the next steps. Once we have all your information, our returns department will evaluate if your request to return falls within our policy. Please allow 2-3 business days for your return evaluation to be completed.    

Please make sure to keep all desired returns in their original packaging with documentation.

Don't forget to check your junk email for our correspondence.

Thank you! 

Envoyer
Effacer le formulaire
N'envoyez jamais de mots de passe via Google Forms.
Ce contenu n'est ni rédigé, ni cautionné par Google. Signaler un cas d'utilisation abusive - Conditions d'utilisation - Règles de confidentialité
Google Forms