Big Sky Cell Phone and Electronics Repair
Device Repair Intake and Contact Information Form
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Customer Name *
Phone number to reach you at
Email address
Device Model *
Device PIN or Passcode is REQUIRED for testing purposes *
IMEI or Serial Number *
Has repair been attempted/performed on this device before? *
Repair(s) Requested *
Required
What price (if any) were you quoted for repair cost?
What components of device are not working? *
Our terms of repair are as follows:                                                                                                           Agreement: By using Big Sky Cell Phone and Electronics Repair’s service you agree to all our terms and services below. Binding: These terms and services shall be considered a legal binding contract set forth in the State of Montana. The customer “You” have requested service from Big Sky Cell Phone and Electronics Repair “Us or We” to diagnose and service your device or equipment for a fee as set forth in the estimate/work order provided. A “device or equipment” can mean Laptop, Smartphone, Tablet, Server, PC, Xbox, PlayStation, camera, printer, fax machine, stereo, tv, monitor or any electronic device or system we agree to work on. Big Sky Cell Phone and Electronics Repair’s shall make all reasonable efforts to repair your device or equipment subject to availability of parts. Big Sky Cell Phone and Electronics Repair shall perform the repair using reasonable skill and or care. Liability: Big Sky Cell Phone and Electronics Repair shall not be held responsible for any damage unforeseen or otherwise before, during or after a repair. You agree that by repairing your device you are doing so at your own risk. Unforeseen Damages: A device that has been broken or damaged may incur unforeseen damages. including but not limited to damaged chips, Apple iPhone touch IC failure, cables or buttons. Big Sky Cell Phone and Electronics Repair shall not be responsible for any unforeseen damages. You may be required to pay any necessary fees required to complete the repair. Battery Safety: Due to the nature of electronics batteries and risk of personal injury, danger, fires, or explosions if Big Sky Cell Phone and Electronics Repair discovers a damaged or bloated battery it will be replaced at your cost. Cost of battery and removal will be added to your final invoice. Big Sky Cell Phone and Electronics Repair cannot and shall not return a device with a damaged battery. If a customer refuses battery replacement the device shall be held till such time the battery has been replaced or device is returned to customer without battery. Apple iPhone Home Buttons and Face ID: Touch ID and Face ID are not covered under our repairs. Home buttons and Face ID components may be considered unforeseen damages or become damaged during a repair. Big Sky Cell Phone and Electronics Repair shall not be responsible for any damage to Touch ID, Home Buttons, or Face ID components. IF A HOME BUTTON OR FACE ID COMPONENT IS DAMAGED TOUCH ID OR FACE ID WILL NO LONGER FUNCTION AND CAN NOT BE RESTORED. You shall be responsible for added cost for any home button repairs. Water Proofing: Big Sky Cell Phone and Electronics Repair does not guarantee or warranty waterproofing. When repairing a device, it may be necessary to remove water proofing seals of films. Big Sky Cell Phone and Electronics Repair will make full effort to replace the seals or films but cannot in any way guarantee that your device will be waterproof or resistant after a repair. Repair Warranty – Big Sky Cell Phone and Electronics Repair provides a 30-day guarantee for all labor on repair services. If your problem is not resolved, we can repair or replace the defective parts. We reserve the right to refuse any warranty claim. Once the device has left our possession new or old breakages are not covered under our warranty and will be considered a new repair. If after a repair, you experience problems which were not originally disclosed prior to the initial repair after acceptance of the system by the client, the problem is classified as new and unrelated and not covered by our warranty. Data recovery, backup services, Apple iPhone home buttons, & devices with liquid damage are exempt from any warranty or guarantee even after repair or service including but not limited to parts used for repair. Devices that have been serviced by another person or company may be exempt from any and all warranties including but not limited to parts used for repairs. Exemptions to be determined at the full discretion of Big Sky Cell Phone and Electronics Repair. Manufacturer Warranty- Most repairs will void any manufacturer's warranty. You understand and agree that we are not held liable for voiding your devices manufacturer’s warranty. Accessories – Big Sky Cell Phone and Electronics Repair does not cover loss or damage to accessories or attached accessories that are not installed by the manufacturer. It may be necessary to remove these during a repair. We do not cover repair or replacement to accessories. Protection of Data - Big Sky Cell Phone and Electronics Repair is not responsible for any data loss or hardware failure while in our possession. You are required to back up your data.  Big Sky Cell Phone and Electronics Repair does not guarantee the protection of your personal data. Big Sky Cell Phone and Electronics Repair DOES NOT service HIPAA, Government or Computers containing Social security numbers. It is your responsibility to inform us if you fall under these classifications. Bench Fee – A $45 bench fee will be applied to all devices that were not repaired. Devices will not be released unless the bench fee has been paid. Estimates: Big Sky Cell Phone and Electronics Repair will in full faith attempt to provide you with an accurate estimate of repairs, however these are still ESTIMATES. Final price of repair may change. Big Sky Cell Phone and Electronics Repair shall not be required to inform you of any changed to an estimate. Payments – All services must be paid in full before items will be returned. We do not offer payment plans Special Orders: All special orders require pre-payment of 50% total cost of repair before the part may be ordered. Refunds – Big Sky Cell Phone and Electronics Repair does not issue refunds. All payments are final. Abandonment – Devices or equipment left longer than 30 calendar days after the repair is completed are considered abandoned and become the property of Big Sky Cell Phone and Electronics Repair. If you wish to gain your property back you will be required to pay your current balance plus 15% of the repair cost or $50 whichever is greater. There is no guarantee the device or equipment will be available after 30 calendar days. Legal/Arbitration - This agreement shall be construed under the laws of the State of Montana. In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the customer expressly waives any and all rights they may have to otherwise proceed with such dispute resolution in a court of law. Any and all binding arbitration proceedings shall be undertaken as “fast track” proceedings and shall only be commenced in Missoula County, Montana. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the State of Montana. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to bound hereto. Changes: Big Sky Cell Phone and Electronics Repair retains the right to change, alter or modify these terms and conditions at any time without notice. In the event of a change or alterations you will be bound by the changes.                                                                                                                   Do you agree with these terms? (Must agree to terms to fulfill repair request) If you do not agree to these terms, you may discontinue device check in process.   *
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