Redesigned Chat Agent Experience
What's this all about?
This beta gives your team access to opt in to the new agent experience. How will the new agent experience benefit your support team?
* Modern, intuitive messaging experience designed with the visitor in mind
* Agents can view their list of ongoing chats at a single glance
* Chats are organized by visitor, to allow ongoing conversations to continue seamlessly
* Visitor name, status, message preview, read status, and time since last response are all readily visible
* Agents can prioritize which visitors to respond to using the time since last message metric as well as the read status
* Agents can quickly move between chats from visitors and their team
Is this available to everyone?
This beta is available to all accounts.
This being a beta, are there limitations with the product?
This beta has following limitations:

1) The redesign is not available to Chat app in Support.
2) Limited only to Web, not applicable to Zendesk Chat iOS / Android app users.

What is expected of me?
There are a few things we ask:

1. Provide feedback on the feature, ease of use, and documentation
2. Report any bugs
3. Be open to working very closely with us, initially and ongoing through this stage
4. Willingness to get it wrong, in order to make it better

Ready to take part?
All you have to do is fill in some information and you're ready to go!
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