Donation follow-up survey
Thanks for visiting our survey! We'll use the responses to help us learn from our experience and try to get more donations matched in 2020. We'll also use the responses to help us understand and report our 2019 impact.
Preparation
What preparation steps did you take?
How many hours do you estimate you spent preparing?
Less than 1
1
2
3
4
5
6
More than 7
Hours
Donation plans
We'd like to understand what your plans were just before you the match began.
Just before the match began, how much in USD did you plan to donate?
Please provide an estimated amount in USD. It's OK if this was different than your pledge amount.
Your answer
Just before the match began, how many individual donations did you plan to make?
0
1
2
3
4
5
6
7
8
More than 8
Donations
How did things go?
In USD, how much did you actually donate?
Please provide an estimated amount in USD. It's OK if was different than your pledge amount.
Your answer
How many individual donations did you successfully submit?
0
1
2
3
4
5
6
7
8
More than 8
Donations
At how many seconds after the match start time do you think you clicked the final "Donate" for your last successful donation?
A rough estimate is fine.
Your answer
Did something go wrong?
If so, briefly describe here what went wrong. It everything went smoothly, leave this blank.
Your answer
Payments
How many different payment methods did you try?
1
2
3
4
More than 4
Payment methods
What payment method did you try first for your first donation?
To keep this survey short, we're just going to ask about your first donation, even if you attempted more.
What kind of payment method was that?
What company issued that payment method?
If you selected PayPal, then select the company that provided your PayPal funding source.
Did you call that company in advance to inform them about your donation plans?
We didn't find evidence that this helped in 2018, but we'd like to re-evaluate this for 2020.
Did you have any payments that didn't go through on the first try?
This includes a "Confirm Your Identity" dialog, if you saw one of those.
On which donation attempts did you have payment problems on?
Please select all that apply.
1
2
3
4
5
6
7
8
Other
Donation attempt
What specific payment errors did you see, if any?
Select all that apply. It's OK if you can't remember. Just use your best guess.
Our impact
Did you donate to a different organization than you otherwise would because of the matching opportunity?
Did you lose tax benefits because of the matching opportunity?
If not for the work of the EA Giving Tuesday team, would you have donated on Facebook with the intention of getting matched?
If not for the work of the EA Giving Tuesday team, how much in USD do you think you would have successfully donated within the first 5 seconds of the match?
Your answer
Where are you?
What country were you in when you made your donations?
What time zone were you in when you made your donations?
Feedback for the EA Giving Tuesday team
How did we do?
Both positive and negative feedback is welcome! We intend to read all responses, and use what we learn to do better in 2020.
Your answer
Do you have anything else to add?
If not, feel free to leave this blank.
Your answer
How can we reach you?
Can we follow-up with you if we have any questions, and about Giving Tuesday 2020? If so, please provide us your name and e-mail address, which we will keep confidential. Otherwise, you can leave this blank.
Name
Your answer
E-mail address
Your answer
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