CURRENT STUDENT SATISFACTION SURVEY
Thank you for taking our survey. Your feedback is important to us. This survey is designed to measure your satisfaction with the quality of ENGLISH LANGUAGE TEACHING (ELT) STUDY PROGRAM delivered by the English Department, Faculty of Letters, Universitas Negeri Malang. Your input will help to strengthen the program and services. The information you share with us will be used for research purposes only and will remain strictly confidential.

DIRECTIONS:
Please rate your level of satisfaction with the following statement.

A. ELT Program: contents and structure
1. My ELT program prepares me for my future employment
Very dissatisfied
Very satisfied
2. My ELT program is up-to-date.
Very dissatisfied
Very satisfied
3. The content courses within my program are valuable.
Very dissatisfied
Very satisfied
4. The skill courses within my ELT program are valuable.
Very dissatisfied
Very satisfied
5. The program has a good proportion between theory and practice.
Very dissatisfied
Very satisfied
6. The contribution made by each course to achieving the learning outcomes is clear.
Very dissatisfied
Very satisfied
7. The program clearly shows the basic courses, intermediate courses, advanced courses and the thesis.
Very dissatisfied
Very satisfied
8. The program shows breadth and depth.
Very dissatisfied
Very satisfied
B. Teaching and Learning Strategy
9. The faculty or department has a clear teaching and learning strategy.
Very dissatisfied
Very satisfied
10. The teaching and learning strategy enables students to acquire and use knowledge academically.
Very dissatisfied
Very satisfied
11. The teaching and learning strategy is student oriented and stimulates quality learning.
Very dissatisfied
Very satisfied
12. The teaching and learning strategy stimulates action learning and facilitates learning to learn.
Very dissatisfied
Very satisfied
13. Timely feedback about student progress in a course is provided.
Very dissatisfied
Very satisfied
14. Adequate course materials course materials are presented in an interesting, creative manner.
Very dissatisfied
Very satisfied
15. The of technology for instruction in the classroom is employed to maximize the student learning.
Very dissatisfied
Very satisfied
C. Student Assessment
16. Student assessment covers student entrance, student progress and exit tests.
Very dissatisfied
Very satisfied
17. The assessment is criterion referenced.
Very dissatisfied
Very satisfied
18. Student assessment uses a variety of methods.
Very dissatisfied
Very satisfied
19. Student assessment reflects the expected learning outcomes and the content of the program.
Very dissatisfied
Very satisfied
20. The criteria for assessment are explicit and well known.
Very dissatisfied
Very satisfied
21. The assessment methods cover the objectives of the curriculum.
Very dissatisfied
Very satisfied
22. The standards applied in the assessment are explicit and consistent.
Very dissatisfied
Very satisfied
D. Academic Staff
23. The staff are competent for their tasks.
Very dissatisfied
Very satisfied
24. My lecturers are enthusiastic about their subject or discipline.
Very dissatisfied
Very satisfied
25. My lecturers are effective communicators.
Very dissatisfied
Very satisfied
26. My lecturers care about student success.
Very dissatisfied
Very satisfied
27. My lecturers help me to become responsible for my learning.
Very dissatisfied
Very satisfied
28. My lecturers are accessible and responsive to my requests for guidance.
Very dissatisfied
Very satisfied
E. Student Advice and Support
29. Students get adequate academic advice, support, counseling and feedback on their performance from Academic Advisor.
Very dissatisfied
Very satisfied
30. There is an adequate student progress monitoring system.
Very dissatisfied
Very satisfied
31. Mentoring for students is adequate.
Very dissatisfied
Very satisfied
32. The physical, social and psychological environment for the student is adequate.
Very dissatisfied
Very satisfied
F. Facilities and Infrastructure
33. The lecture facilities (lecture halls, small course rooms) are adequate for instruction.
Very dissatisfied
Very satisfied
34. The library is adequate and up-to-date
Very dissatisfied
Very satisfied
35. The laboratories e.g. Listening Lab are adequate and up-to-date.
Very dissatisfied
Very satisfied
36. The computer facilities are adequate and up-to-date.
Very dissatisfied
Very satisfied
37. English Self Access Centre is adequate and up-to-date.
Very dissatisfied
Very satisfied
38. Internet connection in the faculty is adequate to support the study and research.
Very dissatisfied
Very satisfied
39. There is enough study space on Faculty to study and Socialize.
Very dissatisfied
Very satisfied
G. Administrative Supports
40. Online registration is easy and adequate.
Very dissatisfied
Very satisfied
41. Administrative staff are accessible when I need assistance regarding administrative matters.
Very dissatisfied
Very satisfied
H. Student Extra Curricular Activities
42. The student government organization has strong presence on campus
Very dissatisfied
Very satisfied
43. Students have a substantial voice in matters related to program and services.
Very dissatisfied
Very satisfied
44. Students voices are valued.
Very dissatisfied
Very satisfied
45. Student club and activities are adequate to meet various interests.
Very dissatisfied
Very satisfied
I. Soft Skill Development
46. My experience in ELT program has given me better understanding of diversity and difference cultures.
Very dissatisfied
Very satisfied
47. My experience in ELT program has improved my character and interpersonal skills.
Very dissatisfied
Very satisfied
48. My experience in ELT program has improved my teamwork skills
Very dissatisfied
Very satisfied
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