Products are designed for use by licensed hair professionals only. We are not responsible for results obtained through improper use or for damaged hair arising from color or chemical treatments. All quality disputes must be submitted with in 2 weeks of date of purchase.
RETURN/EXCHANGEAll sales are non-refundable. Exchanges are allowed within 30 days of purchase with a valid receipt. Items must be in original condition with tags intact and packaging unopened. We will not accept any merchandise that has been used, altered, or customized. It’s the customer’s responsibility to inspect all items before purchasing or opening.
APPLICATION SERVICESThe Locks Lab guarantees the hair and application of extensions purchased and performed at The Locks Lab only. We are not responsible for issues arising post-application due to failure or dissatisfaction with the hair itself if purchased from a 3rd Party.