Text Chat - Helping Your Customer

Your Name *

Why is it important to show personality during a chat? *

1 point

The customer cannot see or hear you

So we're not bored

What should our tone be? *

1 point

Formal

Informal

What does missed assist mean? *

1 point

We have not helped to answer the query

The customer has ended before we have been able to help

How long has the customer been waiting before we can see they are waiting for help? *

1 point

10 seconds

7 seconds

5 seconds

How long should we aim to take to reply to the customer? *

1 point

90 seconds

30 seconds

60 seconds

What is the group chat called? *

1 point

TEXT CHAT

SLIPA