Zendesk EAP - New Shopify integration & Shopify Events for Sunshine
Welcome to the Early Access Program (EAP) registration form for the new Shopify integration & Shopify Events for Sunshine
What's this all about?
We are excited to announce the Early Access Program for the new Shopify integration for Support, Chat and Sunshine!
The new Shopify integration will allow you to manage your Web widget, Support & Chat apps in Admin Center, and also send your Shopify events & customer profiles to Sunshine.
Need more detail on how it works?
The new integration rationalises the Chat and Support apps into a single integration that’s managed in Admin Center, and includes updates to the UI for the apps in Support and Chat. You’ll also be able to add the Web Widget on your Shopify store from within Admin Center, so customers can contact your support team whilst they’re on your site.
Throughout the EAP we'll also be releasing new functionality like multiple storefronts, Refunds, Cancellations, matching orders to customers based off other customer attributes, along with other updates to the sidebar apps.
The new Sunshine integration will send events & profiles from your Shopify store to Sunshine, where they will appear on the Sunshine Interaction history and Sunshine Profiles. Agents will be able to see and filter Customer, Checkout, Order and Fulfilment events from within the Support UI, giving them more context about your customers and their past interactions on your Shopify store.
Is this available to everyone?
To be eligible for the new Shopify integration, customers must be on the Zendesk Team plan or above for Support, Chat, or the Zendesk Suite.
The Sunshine integration is available for customers on Support Enterprise plan a Sunshine Professional Plan or above. To register for a trial of Sunshine, please select the option in the form on the next page. As part of this, we will give you trial access to Support Enterprise if you are not already on it.
This being an Early Access Program, are there limitations with the product?
The current release is for the Web Widget, Support & Chat apps integrated into multiple Shopify storefronts into a single Zendesk account.
Shopify events for Sunshine is now available with Customer, Checkout, Order and Fulfillment events from Shopify. Subsequent releases to include additional events and data, with updates to the how they're displayed in the agent UI.
In August 2020, we'll release order Refunds & Cancellations, with other updates to the sidebar apps in Support and Chat.
We'd also like to hear any other use cases you have for the overall Shopify integration, the apps, Shopify events, either in Sunshine or across other Zendesk products.
What is expected of me?
There are a few things we ask:
1. Provide feedback on the feature, ease of use, and documentation
2. Report any bugs
3. Be open to working very closely with us, initially and ongoing through this stage
4. Willingness to get it wrong, in order to make it better
Ready to take part?
All you have to do is fill in some information and you're ready to go!
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