Return of Merchandise Authorization Request
This form must be approved by a CopperSmith representative prior to any product return. To submit your request, please review and complete the information fields in each section below. Once your Return Merchandise Authorization is submitted and approved, a customer support representative will contact you with your RMA number and shipping instructions.
Email address *
Contact information
Your name (first, last) *
Your answer
Shipping Tracking Number *
Your answer
Order number (10000####) *
Your answer
Order date (Month, day, year) *
Phone number (###-###-####) *
Your answer
Shipping address (Address 1, address 2, city, state, zipcode, country) *
Your answer
Reason for return: *
If reason for return is due to product damage or defect, please email image files to
Request type: *
Return shipping options (customer is exempt from return shipping cost and restocking fee for approved damaged product claims) *
Before submission, please review the following CopperSmith Return Guidelines:
A minimum 10% restocking fee applies to all returns. Please note that approved damaged claim RMA are exempt from paying this stocking fee and return shipping cost.

Custom or made-to-order products or products that have been altered or installed are not eligible for return.

Products must include all original documentation, parts and associated pieces, and must be returned in new condition. All items must be returned in their original packaging, or the return will not be accepted.

We cannot, under any circumstance accept returns that have been altered or installed.

Refunds will be issued upon inspection of the returned product and are automatically adjusted for any restocking fees or shipping charges.

Any items returned without authorization, returned to the incorrect location, or returned in damaged or unsaleable condition are subject to additional fees that will be deducted from your final refund.

Per inspection, as long as the product is found in new condition and received in its original packaging, you will be issued the refund you are due, less any applicable fees or handling charges.

If a returned product is determined to be in damaged or unsalable condition, it will be subject to additional fees being deducted from the credit, or the credit may be denied completely.

By clicking "I Agree" I understand and agree to the terms outlined above. *
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