TROUBLESHOOTING: Have you tried anything below to solve your issue. What have you done to try and resolve the problem on your own?)
5 before TECH HELP
1. Restart iPad or laptop or turn on and off
2. Check for updates in iPad, laptops or google chrome
3. Check caps lock & Num Lock before entering username or passwords.
4. Connect with a different browser (chrome, explorer, edge, or firefox)
5. Always shutdown your computer at the end of the day.