Pending Issue

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Pending Issue

This questionnaire is designed to help you solve the order pending issue after you have paid with USDC or USDT. Please provide the information requested below, we will solve the order problem for you ASAP.

After we review this form, and update your payment status from pending to paid, you will receive a confirmation email (check your spam folder for emails from Bobcat, and/or MugglePay).

Note: Check your spam folder before you proceed. Many customers find a payment confirmation in their spam folder within 1 hour of payment.

Please do not fill in the questionnaire repeatedly.

Please leave your order number. *

What is the exact total asked amount of your payment? (For example: 515.75) *

You can find the asked total amount of your payment on the check-out page as below.

If you have problem with payment, please watch the instructional video.

Please leave your email for us to find you quickly. *

What payment method did you use? *

USDC

USDT

Credit Card

Bank Wire

PayPal

Other:

If you paid with USDT/USDC, please leave the explore link address for us to check the details.

Please provide the correct explore link so that we can find your transaction quickly. Usually you can find it in the withdraw history. You can refer to the screeshot given as below.

Please provide the explore link address of the second transfer if you paid the transaction fee through a second transfer.

Did you pay the transaction fee? *

Please check the figure attached if you are not clear about what is transaction fee.

I have paid.

I forgot to pay.

I’m not sure.

I didn't use crypto.

Others, please specify below.

Other:

Did you pay your order after it expired (the order expires after 1 hour)? *

Yes

Maybe

If you paid with credit card.

Credit card processing sometimes take a longer time, especially crypto related (due to the credit card risk engine). For example, if your order is 99 USD and you paid 100 USD from your credit card. The credit card company will charge the processing fee.

If you have not received a confirmation from Simplex, the money might be on hold by your bank. Please wait for the confirmation, and let us know if you have the payment receipt from Simplex.

send the email to support@mugglepay.com with the attachments:
1. invoice id or url - this will show the amount you need to pay (also copy text)
2. credit card payment receipt - this will show the exact amount and time you have paid (also copy text).

Please add any additional information or suggestions to us. We’re grateful for any feedback and thank you sincerely for your patience and support.

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