Victron Repair Request

Disclaimer: Repair Information Usage

The information provided is solely for repairing faulty units in accordance with the POPI Act. It will be handled confidentially and used exclusively for repair purposes. By using this information, you agree to comply with relevant data protection laws and to use it only for repairing specified units.

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Name of person filling in form *
Installer's Name and Cellphone Number *
Company Name and site name *
Victron Item Name *
Serial Number *
Date of Installation *
MM
/
DD
/
YYYY
Date of Failure *
MM
/
DD
/
YYYY
VRM URL
Firmware Version
If applicable, have you updated to most recent firmware to attempt to resolve?
Description of Fault  *
System specifications (Please specify inverters, solar charge controllers, panels, series/parallel connection, battery, GX device and the quantity of each) *
Kindly email / WhatsApp clear pictures of the system and connections to better illustrate issue
Email support@thanda.solar with the serial number supplied above in the subject line or WhatsApp https://wa.me/27656912951
Submit
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