Keep a clean room: When giving a tour, you will show your room. Make sure it’s clean the morning of the tour. Day Students: please arrange to show someone’s room before the tour begins.
Be prompt: Please arrive five minutes prior to the tour time so you can pick up keys/nametag and receive any special instructions about the tour that day. If our visitors are running late please stay on second Mitchell until someone from the Admission Office arrives with the family.
Look sharp: No sloppy classroom dress. Tuck in your shirt, wear your blazer, and brush your hair. You are one of the first people a family will meet and you want to make a good impression. One admission office rule-of-thumb is “It takes four seconds to make a good impression and four hours to undo a bad one.”
Be friendly and smile: Greet our visitors by saying hello and introducing yourself with a firm handshake. Be sure to make eye contact and SMILE – nothing makes people feel more welcome. You only have one chance to make a first impression. Make yours a good one!
Be knowledgeable: Use the training session, practice tour and this manual to become more familiar with Asheville School and its history. Be prepared to answer a family’s questions. Know, however, that there are some questions that you may not be able to answer. In this case, tell the family that you will ask someone, or refer them to the admission office.
Be aware of what you say to other AS students while on tour: Our guests listen to everything you say. The impression you give starts the moment you arrive on Second Mitchell.
Please monitor your time on tour: Tours should last 45 minutes to 1 hour – no less, no more.
Please be mindful of the weather: If it’s cold and/or rainy, suggest that guests wear coats or carry umbrellas. (There are several umbrellas in the Hoste Society office – don’t hesitate to offer them to guests).
Applications are due on Friday, August 31. Thank you for applying!