Telecommunicator of the Year
APCO International Public-Safety Communications Center Director of the Year Award
Nominees must have been employed in the applicable category by a public safety agency any time between April 1, 2019 and March 31, 2020. Nominees do not have to be members of Idaho Chapter of APCO NENA.
When completing your nomination for submission please ensure you have selected the correct category and that you provide as much detail about the nominee in your nomination as possible. To assist you we have included below a list of sample job titles as well as sample job responsibilities. They are not all inclusive as you know agencies job titles vary across the nation. Please note that nominations submitted in incorrect categories will be disqualified from the judging process.
If you have any questions please email the Awards Committee Chair or Vice Chair for assistance any time. You will find their contact information listed in the Committees and Taskforces under the APCO membership tab.
Sample Job Titles
Public Safety Call Taker, Dispatcher, Emergency Communications Operator, Public Safety Dispatcher, Telecommunicator, etc.
Functions as a frontline dispatcher or call taker for police, fire, and/or EMS agencies.
Operates telecommunications equipment to receive emergency and non-emergency phone calls.
Operates radio equipment to dispatch, monitor and communicate with first responders.
Ability to prioritize multiple calls for dispatch to determine type and level of response necessary.
Ability to work through periods of high call volumes and priority incidents without sacrifice to decisions and quality of work.
Ability to obtain, prioritize and relay information from a caller to a dispatcher via CAD or manual systems. Consistently thinks clearly and responds quickly to a wide variety of emergency situations.
Calms, negotiates, advises and otherwise communicates with callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls.
Efficiently operates all required computer and telephone system with essential peripherals and program applications efficiently.
Assists other employees as necessary when not occupied with primary call answering/dispatch responsibilities.
Relays information to a dispatcher (if a separate position) via CAD or manual dispatch cards.
Maintains appropriate security and confidentiality of information created, encountered or requested (e.g. cellular traces) in the performance of assigned duties.
Coordinates with outside agencies to gather information, make referrals, or dispatch assistance (mutual aid).
Works in a coordinated team manner; functions in a collaborative manner with co-workers to ensure a successful outcome.
Nominator Tips & Resources
Please provide as much detail about the nominee in your nomination as possible. Include specific examples to emphasize and illustrate exemplary performance. Sample job descriptions and responsibilities for each award category.
Name of person being nominated
Position title of person being nominated
City and Zip
Name of person nominating
Title of the nominator
City and Zip code
Describe the nominee's public safety communications agency. Please include staffing levels, size and discipline( law, fire, EMS, PSAP only, etc.)
Describe the nominee's daily and additional pertinent duties and responsibilities.
Tell us how long the nominee has been at this job and any previous public safety communications position the nominee has held.
Describe how the nominee functions as a team player.
Describe how the nominee demonstrates his/her knowledge of the profession and flexibility in task assignments. Provide an example of how the nominee may go above and beyond what may be required in this position.
Describe the nominee's personal and professional interactions via radio and telephone with agency clients and members.
Describe the nominee's overall performance throughout the year.
Explain how the nominee exemplifies the "customer service" skills that often define how the calling public and public safety agencies dispatched perceive call takers and dispatchers.
In one page or less, describe why the nominee should receive the 2019 Idaho Chapter of APCO NENA Telecommunicator of the Year award.
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