Survey

Dear passengers,

Thank you for using the services of the company "Aerodromi Republika Srpska" a.d. Banja
Luka. We kindly ask you to take the time to complete this questionnaire. Your evaluation of
our services and staff will help us improve the quality of services in the future and adapt
them to your wishes and needs in order to fully meet all your expectations.

Thank you very much. We wish you a pleasant stay at our Airport and a pleasant flight.

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Transfer from/to airport

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Comment:

Parking at the airport

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Availability of luggage carts

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Waiting time in the registration line

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Friendliness and helpfulness of our staff at the registration desk

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Friendliness and helpfulness of our staff at the registration desk

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Expertise of the staff at the registration desk

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Work speed at the registration desk

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Waiting time in the passport control line

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Friendliness and helpfulness of the staff at the passport control

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Waiting time at the security check

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Feeling of security at the Airport

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Satisfaction with the gastronomy offer

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Friendliness and helpfulness of the gastronomy staff

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Friendliness and helpfulness of the staff at the air ticket desk

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Friendliness and helpfulness of the kiosk staff

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Satisfaction with services provided for persons with special needs

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Satisfaction with services provided for persons with special needs

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Overview of the Airport website

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Are you satisfied with the provided information

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Availability of ATMs

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Availability of toilets

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Cleanliness of toilet areas

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Cleanliness of the passenger terminal

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Satisfaction with the ambience and space in the departure waiting room

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Speed of delivery of luggage upon arrival

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Your overall opinion about the Airport

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Are you traveling for:
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In your opinion, is there any service that the Airport does not, but should provide?

If you were not satisfied with any service during your stay at the Airport, please state the
cause of your dissatisfaction and your suggestion.

Which new destinations would you like to visit from our Airport?

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