Quality Assurance Self Evaluation
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Why take this assessment?
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All caregivers understand the Agency’s expectations of high-quality care
1 No Expectation
2 Below Expectation
3 Meets Expectation
4 Slightly Above Expectation
5 Exceeds Expectation
Clear selection
Clients acknowledge the Agency’s commitment to quality care
1 No Expectation
2 Below Expectation
3 Meets Expectation
4 Slightly Above Expectation
5 Exceeds Expectation
Clear selection
Referral partners recognize the agency’s commitment to clients
1 No Expectation
2 Below Expectation
3 Meets Expectation
4 Slightly Above Expectation
5 Exceeds Expectation
Clear selection
Coordinator(s) maintain relationships with caregivers
1 No Expectation
2 Below Expectation
3 Meets Expectation
4 Slightly Above Expectation
5 Exceeds Expectation
Clear selection
Agency regularly receives positive reviews / testimonials from clients
1 No Expectation
2 Below Expectation
3 Meets Expectation
4 Slightly Above Expectation
5 Exceeds Expectation
Clear selection
Agency regularly receives positive reviews / testimonials from caregivers
1 No Expectation
2 Below Expectation
3 Meets Expectation
4 Slightly Above Expectation
5 Exceeds Expectation
Clear selection
Caregivers routinely update their coordinator about client conditions & status
1 No Expectation
2 Below Expectation
3 Meets Expectation
4 Slightly Above Expectation
5 Exceeds Expectation
Clear selection
Agency uses a systematic approach to Quality Assurance
1 No Expectation
2 Below Expectation
3 Meets Expectation
4 Slightly Above Expectation
5 Exceeds Expectation
Clear selection
Agency staff consistently performs weekly Quality Assurance checks
1 No Expectation
2 Below Expectation
3 Meets Expectation
4 Slightly Above Expectation
5 Exceeds Expectation
Clear selection
Agency has a plan to convert Quality Assurance into Business Growth
1 No Expectation
2 Below Expectation
3 Meets Expectation
4 Slightly Above Expectation
5 Exceeds Expectation
Clear selection
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