Idealliance Postal Incident Report
Idealliance, an industry non-profit association in mail supply chain collaboration, innovation, and standardization since 1920, is seeking to better monitor and address problems related to US Postal Service acceptance, service, and systems. Idealliance developed this ACCESSIBLE, ANONYMOUS and CONFIDENTIAL Incident Report to record your issues. (NOTE: This does not replace your notification to the US Postal Service.) Our goal with this effort is to develop an information gathering tool to pinpoint and connect-the-dots around current and evolving issues of concern for the industry. We would like to know what the industry as a whole is experiencing across the country so that improvements in concern with the US Postal Service can be made. Our purpose is simple – identifying, grouping and summarizing problems and provide to the US Postal Service to review and address in the future. This effort is developed and coordinated by the lead mail and postal workgroup of Idealliance, the Postal Operations & Technologies Council. We underline your submission is anonymous and confidential. If you have any questions or need additional information please contact David Steinhardt, Idealliance, at
). Thank you!
Date of Incident
Approximate Time of Incident (Optional)
If Incident occurred at a Postal Facility
Enter 'NASS Code' or 'Locale Key' which can be found at the USPS Gateway under FAST
Reported to USPS
Was this Incident reported to the USPS?
If "Yes", please choose one:
Indicate the primary root cause of the incident
Software Related Issue
Postal One – Mail.dat
USPS File Related Issue
Acceptance Related Issue
Seamless (Acceptance process not followed)
Parallel (Acceptance process not followed)
Traditional verification (Acceptance process not followed)
USPS Staff Issue
Financial Related Issue
Postal Equipment Related Issue
Was MTEOR contacted
Mail Piece Deliverability Related Issue
Mail lost in the system
Mail delayed in the system
FAST Related Issue
Scorecard Related Issue
Electronic Validation issue
Description of Issue (25 words of less)
If a FAST issue, please be sure to contact the FAST help desk. Include USPS contacts that were made during the issue.
As a result of the incident will the mail you entered encounter delay in delivery?
Do not know
Actual Cost Incurred
Assessment, additional charges, etc...
Overall Days to Correct (Days)
USPS Ticket #
This is a USPS assigned Ticket #.
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