Questionnaire for rights holders, practitioners, associations, business intelligence and brand protection companies
This questionnaire has been drafted with reference to the Study on Domain Name System (DNS) abuse on behalf of the European Commission DG Connect (VIGIE 2020/0653).
The information and data collected will remain anonymous and confidential.
The Final Study Report will present the data in an anonymized and aggregated way, unless you specifically want to express a position and data publicly.

Note: For the purposes of the present questionnaire, abusive or malicious activities comprise cybersecurity threats, such as Distributed Denial of Service Attacks (DDoS), phishing, malware, botnets, and the distribution of illegal and harmful materials on the Internet, such as material infringing intellectual property rights (IPR), sales of counterfeit drugs and other online shopping frauds and scams
Email *
Your name *
Your company / firm
Country of establishment *
Are you affiliated with any association / committee (e.g. INTA, ECTA, Marques, etc.). If so, please list them here.
Do you / your members / your clients or customers use monitoring services to detect abusive or malicious activities? (Please refer to the definition in the heading above).
Clear selection
If yes, do you conduct monitoring on your own or do you use external service providers (brand protection companies, legal counsel, other watch services)?
Clear selection
Which are the most frequent abusive or malicious activities that you / your members / your clients or customers encounter? (multiple choice)
Are you aware of measures (mandatory and/or voluntary, proactive and/or reactive) put in place by the domain registries, registrars, hosting providers or other DNS service providers to combat abuses involving domain names?
Clear selection
If yes, what measures are you aware of?
Do you contact the domain registry / registrar / hosting provider to report abusive or malicious activities?
Clear selection
In what case(s) do you contact the domain registry / registrar / hosting provider to report abusive or malicious activities? (multiple choice)
On a scale of 1-5 (where 1 is "not responsive at all" and 5 "very responsive"), how responsive are domain registries to abuse reports?
Clear selection
On a scale of 1-5 (where 1 is "not responsive at all" and 5 "very responsive"), how responsive are domain registrars to abuse reports?
Clear selection
On a scale of 1-5 (where 1 is "not responsive at all" and 5 "very responsive"), how responsive are hosting providers to abuse reports?
Clear selection
Do you contact the law enforcement agencies (police, customs, consumer protection agencies) to report abusive or malicious activities?
Clear selection
In what case(s) do you contact the law enforcement agencies (police, customs, consumer protection agencies) to report abusive or malicious activities? (multiple choice)
On a scale of 1-5 (where 1 is "not responsive at all" and 5 "very responsive"), how responsive are law enforcement agencies (police, customs, consumer protection agencies) to abuse reports?
Clear selection
In what case(s) do you do you bring legal proceedings (domain name disputes, court actions, either civil or criminal)? (multiple choice)
Are those legal proceedings (domain name disputes, court actions, either civil or criminal) effective against abusive and malicious activities?
Not effective at all
Very effective
Clear selection
What are the major challenges that you / your members / your clients or customers face in combating abusive and malicious activities involving domain names?
How much do you / your members / your clients or customers spend on average every year on protection measures against abusive and malicious activities?
Please provide statistics for 2020 on the numbers of enforcement actions / type / outcome and/or numbers of WHOIS data disclosure requests and outcomes.
Any additional information or comment you consider relevant for the study?
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