WCSC Thrift Shop Volunteer Handbook and Agreement 

Revised June 2025

The greatest reward of being a part of the WCSC is giving back to our community.  One of the primary purposes of the WCSC is to support charitable activities through our Grants and Gift, Community Outreach, and Scholarship programs.  Funds raised by the Club through various activities as well as revenue brought in by the WCSC Thrift Shop are dedicated to this purpose.

Volunteers are a vital part of achieving our goals in support of our community.  This is a great place to volunteer.  No experience necessary, only a willingness to have fun! 

The Thrift Shop Standard Operating Procedure (SOP), WCSC Constitution, WCSC By-Laws, and Army Regulations govern the WCSC Thrift Shop as a private organization.  

Any violation of the SOP, WCSC Constitution, WCSC By-Laws, Army Regulations, or the rules and guidelines laid out in this document will result in the immediate termination of that individual from volunteering at the WCSC Thrift Shop.  You may view the WCSC Constitution and By-Laws at www.wiesbadenspousesclub.com.  The Thrift Shop SOP, Army Regulations, WCSC Constitution and WCSC By-Laws hardcopies are available for viewing from the Thrift Shop Manager.

WCSC Thrift Shop Volunteer Requirements

  • Volunteers must be 14 years of age or older.

  • Exceptions are individuals who are working within the guidelines of a school program, youth services program, or scout program.

  • Volunteers between the ages of 8 and 13 may be permitted to assist their parent or other supervisory adult that is volunteering or employed at the Thrift Shop. They are considered to be under the direct control of that parent or adult and must comply with all the volunteer guidelines.

  • Volunteers must have a valid U.S. Forces ID Card and/or accompanying documents.

WCSC Expectations of the Thrift Shop Volunteer

  • Adult Volunteers must attend a volunteer training session within the first 30 days and teen volunteers must attend the training prior to volunteering. 

  • Teen Volunteers must commit to a 2 hour shift. This is to assure that they receive proper training.

  • Volunteers must sign in/out at the Volunteer Station so that the WCSC may record their hours. Plus wear a name tag during your shift.

  • Volunteers should follow directions from all contractors.  Please take any issues, concerns, or problems to the WCSC Thrift Shop management, including the Thrift Shop Chair/s, Philanthropic President, or President of WCSC.

  • Volunteers are expected to act with integrity, be respectful, professional, courteous, and responsive to others with whom they interact.  Volunteers are expected to provide great customer service.  Please have a friendly, cheerful disposition when dealing with customers, staff, and other volunteers.

  • While volunteering at the WCSC Thrift Shop, volunteers must refrain from using profanity, discussing any issues that may be controversial in subject to others (i.e. politics, race, religion, etc.) complaining or disgracing the United States Military or its leaders.

  • Problems that arise with any volunteer may result in that individual being asked to leave and not return to assist at the Thrift Shop. If, after being relieved of volunteer duties, problems persist with said volunteer, that volunteer will be asked to no longer shop or consign at the WCSC Thrift Shop.  

  • Each volunteer must straighten their area before signing out for the day.  Please do not leave a mess for another volunteer to clean up.

  • Volunteers are permitted one soft drink or coffee and snack during a volunteer shift.  Unlimited water is also provided.

  • Volunteers are not permitted to price items they wish to purchase. Only management can price donation items.

  • Volunteers are allowed to purchase items from the sales floor.  If two or more volunteers are interested in purchasing the same item, and cannot solve the situation on their own, then the issue will be decided at the discretion of management.

  • Taking home unpurchased items for any reason (i.e. to remove a stain, see if it works, etc.) is not permitted unless approved by management.

  • All donations must be in "almost new" condition before being placed on the sales floor.  Items should be double checked before being placed on the shelf to make sure there are no rips, stains, missing or broken parts, chips, scratches, etc.

  • The sales floor is a great place to interact with customers!  All areas need daily straightening, organizing, cleaning, removing and/or re-pricing of expired and sub-standard items, assisting customers, stocking shelves, and cashier assistance. 

  • All personal bags must be left at the front counter/container. All bags are subject to search by WCSC Management

  • All volunteers must enter and exit the store via the front sliding doors. All other doors are used on an emergency basis. If found going in and out any other doors, volunteers will be asked to leave. 

WCSC Thrift Shop Property

  • Any item brought into the Thrift Shop parking lot, area, or building is Thrift Shop property. Any free/direct exchange of merchandise between customers or customers and volunteers is prohibited and considered theft. This violation will result in an immediate ban from the Thrift Shop for all persons involved.

WCSC Thrift Shop Volunteer Benefits and Limits

  • Volunteers will receive $2 in Thrift Shop Bucks for every hour volunteered.  Thrift Store Bucks are paid out monthly. Thrift Shop Bucks may be used on any item in the store excluding consignment and white tag items.

  • Every 50 hours volunteered a 50% off coupon will be issued towards a White Tag item. The hour calculation will reset on June 1st every year. *Must be a cash purchase, up to $50 off.

  • Volunteers earn a $40 Red thrift Shop Bucks for every 200 hours volunteered. The hour calculation resets annually on June 1st.

  • Volunteers can utilize the designated area behind the register area to temporarily hold items. All items must be paid for by the end of the day or they will be returned to the sales floor. Please hand all items to the sales associate to place in bins, do not walk behind the cash register area. 

  • Consignment items may not be put aside for later purchase. Volunteers must purchase items immediately otherwise you deprive the consigner of a potential sale should you change your mind or forget to purchase and not place it on the sale floor.

  • Volunteers are held to the same rules in regards to consignments as a customer, including EboG, BoG members. 

  • Any items posted online may not be set aside by volunteers before we open for business.

  • At opening, the item may be purchased at FULL PRICE after the volunteer has waited outside with the other potential buyers.

  • If the item is left on the floor until the volunteer has worked their 2 hour shift the item may be purchased. The item cannot be moved or made more difficult for others to find.

  • All purchases must be viewed and rung up by the TS Manager at the end of the volunteers shift. Manager has the discretion to change the price of the item – volunteers are not allowed to price other volunteer purchases.

  • The TS management has the final decision on volunteer incentives not covered in this document.

Odds and Ends

  • Smoking is not permitted anywhere in the store. All smoking must be at least 50 ft from any door. For your comfort there is a long covered area in front of the store that is protected from weather. Please be considerate of your coworkers and customers.

  • We track all volunteer hours via VMIS per Garrison requirements, If you have an established account, please check the box below your email address.

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Volunteer Agreement and Code of Conduct: I understand that as a volunteer, I agree to work without monetary compensation. Having accepted a task, I will do my work according to the same Standard Operating Procedures by which paid staff members are expected to complete their work. I will behave in a manner that best represents the mission of the Wiesbaden Community Spouses Club, Inc. (WCSC). Including respect, integrity, and acting responsibly toward the communities in which we work and for the benefit of the communities that we serve.  *
Release of Liability: I acknowledge that I am participating voluntarily in activities organized by the Wiesbaden Community Spouses Club, Inc. (WCSC). I understand and accept any potential risks associated with my involvement and release the WCSC from any liability for injuries, damages, or losses that may occur during my participation. I undertake full responsibility for my actions and well-being while engaged in these activities.  *
Non-Disclosure Agreement: As a volunteer at the WCSC Thrift Shop, I acknowledge that during my engagement, I may gain access to confidential information, including but not limited to proprietary business data, processes, and strategies. I agree to maintain the strict confidentiality of this information and refrain from disclosing or using it for any purposes other than those directly related to my volunteer role. This obligation extends beyond the conclusion of my volunteer activities. I understand that any breach of this agreement may result in termination of volunteer services and restrictions from returning to the WCSC Thrift Shop. By signing below, I affirm my commitment to upholding the confidentiality of the WCSC Thrift Shop's confidential information. Type your name in space below.  *
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**If you were referred by a friend, please include their name here.**
Parent/Guardian Consent & Waiver for youth under 18: In order for your child to become a volunteer at the WCSC Thrift Shop, we need your consent and involvement in helping them have a meaningful experience. Should you have any questions about the nature of our program, please contact the Manager of the WCSC Thrift Shop. I understand that my child (named above) wishes to be considered for volunteer work with the WCSC Thrift Shop and I hereby give my permission for him/her to serve in that capacity. I understand that he/she will be provided with orientation and training necessary for the safe and responsible performance of his/her duties and that he/she will not receive monetary compensation for the services contributed. I agree to assume and accept all liability and responsibility for the actions of my child resulting from their activity as a volunteer with the WCSC Thrift Shop. I further understand that I may revoke the Parental Consent at any time by providing written notice of revocation of parental consent to WCSC Thrift Shop. I hereby confirm my child's agreement as expressed above with the WCSC Thrift Shop, and grant my consent to he collection of any of my child's personal information which he/she may provide you. I further confirm that I am myself over the age of 18 years. 

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