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Exchanges | Upgrades - Policies
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24 HOUR EXCHANGE POLICY
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Ticket dates and times may by changed as long as requests are made 24 hours in advance. Please take this policy into consideration if there is inclement weather imminent or if you have a sudden change of circumstances.

*Requests that fall within 24 hours of an existing reservation will incur a $5.00 - PER TICKET fee to exchange to another date and time. If your request falls within 24 hours of your existing tour, please contact our Customer Care Team at #888.718.4253 (Option 1) to pay this fee and confirm your exchange by phone.

For requests outside of 24 hours, please click the NEXT button below.

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COMMON EXCHANGE QUESTIONS
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1.) Looking to exchange from a weekday tour to a weekend tour?
- - Because pricing varies from weekday to weekend tours, this would be considered an upgrade.

(Note): If you are looking to upgrade your tickets (from a weekday tour to a weekend tour) please contact our Customer Care team at #888.718.4253 (Option 1) to pay the difference in price by phone.

2.) What is considered an even exchange?
- - When you are requesting to exchange your ticket for another tour within your current pricing structure.

(For Example):
Weekday Prices are (Monday-Thursday) | Weekend Prices are (Friday - Sunday)

3.) What if my request is close to the 24 hour policy? Will my exchange be honored in time?
- - Our ticketing provider (ShowClix) processes these requests daily, 7 days a week. We understand your urgency and will do our very best to get to your request in a timely manner.

If you're looking to make an even exchange, please click the NEXT button below and fill out our exchange request form!

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